Becoming a steno master

My work as a court reporting instructor inspires me to always be on the lookout for ways to reach students, to pro­mote steno skills, to motivate additional practice, to enhance a student’s under­standing of how to use steno, and to en­lighten a student with a brand new steno brief or bit of advice that helps to propel that student to the next level of steno skill. As I observe students learning to become court reporters, I often compare that pro­cess to other activities. After all, we’re learn­ing a skill, and certainly how we learn other skills can be applicable to learning steno.

It was through this observation and research into skill-building and learn­ing that I’ve discovered that the way one learns to play chess – a game that people play for years and years – is very applicable to learning steno. An individual who plays chess at a high enough level of skill that he or she can beat chess experts is known as a chess master. The United States Chess Federation, an organization that oversees chess games and championships, awards titles of National Master, Senior Master, and Life Master. Other chess organizations recognize such titles as Senior Internation­al Master and Grandmaster. Players attain these titles based on their performance rat­ing in tournaments and games.

We can compare these titles to the ac­knowledgement and certification awarded to members of NCRA who achieve ste­nowriting success. Do you recognize the accomplishments of the RPR as a National Master? The RMR as the Senior Master? Diplomate as the Life Master? And let’s face it, those speed champions we all know, ad­mire, and love are certainly worthy of the title Grandmaster.

Now, I cannot attest to know ex­actly how the steno masters of our world achieved their success, but I am very sure they practiced a lot and they know their theory rules. They have talent, and they possess perseverance and internal motiva­tion. If you will consider how the game of chess is learned and mastered and then ap­ply those strategies to your quest for skill and knowledge, you will become a steno master sooner than you anticipate.

Let’s consider how we learn gener­ally. Constructivism is a theory of learn­ing that asserts that a person constructs or builds knowledge based on his or her own understanding of the world through expe­riences and then thinking about and re­flecting on those experiences. As we think about things, we change or modify what we thought before, or we may even discard the old information to allow us to construct this new information or knowledge. Learn­ing is a combination of thinking and then remembering.

Consider how someone learns to play chess. It may appear that the game is just about moving pieces around the board. That’s not so different than moving the keys on the steno machine, is it? In both cases, there is a physical element to this skill building. Practice is certainly necessary. After all, you can’t get faster and better if you don’t practice both chess and/or steno, right?

There are specific, reliable rules that apply to playing chess. There are two play­ers who use a 64-square game board. Play­ers take turns playing. One player uses 16 white pieces; the other, 16 black pieces. There are six different kinds of pieces. Each player has one king, one queen, two rooks, two bishops, two knights, and eight pawns. Each piece can be moved only in a particu­lar direction.

There are specific, reliable rules that apply to steno writing. There is one writer, one speaker at a time, one steno machine, a number bar, four vowel keys, and 20 conso­nant keys. The writer must depress the keys in very particular keystrokes.

That is the first thing about learning to play chess that is valuable to learning to write steno. You must think about the rules. You must know how to write something. You must eventually know how to write everything. Whether you are a new-to-steno student, a middle-of-program stu­dent, or an interning student getting ready to look for a job, you must think about steno and stenowriting rules. Think, reflect, and remember; that’s how you learn.

Knowledge of the rules, though, is not sufficient to become a chess or steno mas­ter. You must be able to execute the moves. Just as the chess master moves about the chess board, capturing his opponent’s piec­es, you need to move about the steno key­board and capture all the words you hear.

In a chess game, the board is laid out the same way every time. Our steno keyboard never changes. The keys we depress differs dependent on the words, but the keyboard is reliable in its design, just as the chess board is presented reliably each time two people sit down to play.

The player with the white pieces always makes the first move, and then the play­ers take alternating turns. The speaker or dictation always goes first, and the writer responds. We have the same kind of alter­native movement as the chess players. We hear words, and then we write them.

The chess pieces move in a predeter­mined fashion. Our steno outlines have been predetermined. We do have the lux­ury of creating new outlines for words, but those outlines rely on our rules and the construction of the keyboard.

The goal of chess is for one player to move his or her pieces so that the oppos­ing king is in a position to be captured and cannot escape. The goal of stenowriting is to move the keyboard so that all the words are captured and none have escaped.

There are a variety of strategies that chess players use to help them learn and master the game. A very popular strategy is to control the center of the chessboard. The center of the chessboard is the most active part of the board, and it allows a player the most opportunities to control the remainder of the board. For instance, a knight in the center of a chessboard can cover eight squares; the knight on the edge of the board has only four squares; and the knight in the corner has just two squares available to cover. Players are continually advised to develop their moves so that they will be able to control the center of the board. Losing control of the center of the board typically results in a restricted and cramped game, which leads to a short and failed game.

This particular strategy can be easily adopted by the steno student. Nearly all dictation exercises and tests are five min­utes in length. If we consider the center of our dictation minutes two, three, and four, we can approach our practice and test-taking in a new and deliberate fashion that enhances our ability to write and prepare the test transcript.

Begin the first minute knowing you have to concentrate on context and just writing as hard as you can. Push past those first-minute test jitters and settle into the dictation. You can enhance your first min­ute practice by practicing as many first minutes of different dictation pieces as you can. Set aside a certain amount of your reg­ular practice time each day to work on the first minute of something. This will expand your writing and everyday vocabulary. This will also assist you in getting the feel for a minute of good, solid writing. After writing for a minute, stop and examine your work. Rewrite errors. Consider what is being dis­cussed. Has a question revealed whether this take is a car accident or a divorce or a bankruptcy or a medical case? As you go into the center of that dictation, having gained some control and understanding of the topic, you are better prepared to control the center of the exercise.

It is in the middle that you can make an adjustment to writing if you need, per­haps using a brief. You know what is going on. You are used to the sound of the voices now. You are in a rhythm and writing well. That’s what the middle should be. You can use what you were introduced to in that first minute to help you feel secure and confident.

As you write into that fi­nal minute, just hang on. You know by now you are almost done. This is not the time to give up. You are familiar with the content and the speech patterns of the Q&A or the jury charge or the literary take. Trust yourself to finish every last word – and be sure to write the very last word.

Using this technique can boost your transcription of a test. Use every bit of the one hour and fifteen minutes you are allowed. Use what is in the middle of that tran­script to help you decipher any untranslated outlines. Look for words that were introduced in the beginning to be used again later. Make sure all names and dates and pronouns are consistent throughout the transcript. Maybe you misunderstood something or have a drop in the first minute, but the cor­rect or missing word is revealed in the mid­dle. Use the whole transcript to help you get the best test transcript possible.

And think! Think about what you are reading as you proofread. Does it make sense? Does it jive with what was in the beginning? Do you have a similar mistroke throughout? Ask yourself what it could be. Say it aloud. Reflect on what you heard. You were learning while you were writing – let that knowledge shine through that tran­script.

Chess players assign value points to their chess pieces. Known as the chess piece relative value, it assesses the strength of a piece and helps to determine how valuable a piece is strategically. Standard valuations are typically that the queen is worth nine points, the rook is worth five, the knight and bishop are each worth three points, and the pawn is worth one point. As players make moves throughout a game, they use this point system to help them determine whether it may be worthwhile to move one piece that may be sacrificed as the oppo­nent captures it in order to gain access to or use of another more valuable chess piece.

How can this chess playing strategy influ­ence stenowriting? If writers assign points to particular aspects of their writing, they can then make decisions about how best to progress through an exercise. Using a point system as part of a transcript review prac­tice will reveal how better to approach that exercise the next time. Here is a proposed set of values for the work of the stenowriter.

Pawns are worth only one point. They have the least amount of value in chess. Assign one point to the required or mandatory outlines of your theory. These are typically the homonym outlines or mandatory brief forms. They do ensure accurate translation, but a transcript can be deciphered and pro­duced well through editing and proofread­ing.

Knights have a value of three points each in chess, indicating they have a greater value than the pawns. Good editing and proofreading skills are essential to our suc­cess both as students and professional re­porters, and editing should be assigned a value of three points. Sadly, most students have had the unfortunate experience of failing a speed test because of an editing or proofreading error. We always want to avoid that, don’t we?

Bishops, worth three points in chess, are also the pieces that can move as far as possible in a diagonal fashion on the chess board. Bishops work well together in chess because they cover up other pieces’ weak­nesses. The asterisk is the keystroke that covers up the steno writer’s weaknesses. The asterisk indicates the writer is aware of context, speed, and theory, so the asterisk gets assigned three points.

Rooks, with their value of five points, are second in value only to the queen. The rook is moved about the chessboard as far as possible forward, backward, and to the sides. While it cannot move diagonally, rooks have a lot of power on the board and are especially powerful because they work well with other rooks in protecting the board and the king. Briefs save time and potential errors. Their use demonstrates a thorough knowledge of the writer’s theory and available brief forms. Briefs can also be created on the fly, advancing the writer’s speed and writing skill. Assign brief forms a point value of five.

The queen is the most valuable piece on the chess board. Accurate writing is the most important tool the stenowriter has. Whether writing with a lot of brief forms or not, accurate keystrokes are necessary for realtime writing. Do not ignore the fact that any writer’s dictionary is truly infinite in size, and an unlimited number of en­tries can be incorporated into a dictionary. Taking misstrokes – WEPBLT for WEPBT (went), for example – and turning them into outlines, in essence, makes an other­wise inaccurate writer an accurate writer. Accuracy is developed through countless hours of practice of good stroking tech­nique, review of transcribed words against dictation, and maintenance of one’s dic­tionary. Writers who track their rate of ac­curacy in practice will very often find that they have that same level of accuracy on a test. Accuracy is our most important steno tool at any time and should be awarded nine points.

How can we use this point system as a strategy for building skills? First, develop a plan for evaluating practice performance. You should use a chart or Excel spreadsheet to help you with this process. Create a table that includes a place to list your word-per-minute attempt, brief forms, and manda­tory outlines. Add words and outlines to this document as you review your work.

Assign each word of the exercise nine points. This gives us a very large total for any exercise. A 140 word-per-minute exer­cise has 700 words. Assigning each word a value of nine points, the exercise is worth 6,300 points. From that total accuracy point value, we are going to first subtract all of the mistroked, miswritten, and dropped words. This requires the writer to com­plete a writing exercise and then review the transcript against the dictation and with a keen eye on how the words and keystrokes were executed. If you dropped, mistroked, or miswrote 100 words in your 700-word exercise, you must now subtract 900 points from that total of 6,300. (Nine points per word, 9 x 100 = 900). You now have 5,400 points for your exercise.

Next, examine your work to determine how well you used your other writing tools. Review your steno and your transcript. If you had an error because you did not use a mandatory stroke correctly, subtract that from your current total. If, on the other hand, you used your mandatory strokes, add points for each of those words.

Look for your use of the asterisk. Did you use the asterisk? Lots of times, students will rewrite a mistroked word without us­ing the asterisk, thinking that they will real­ize what they did or they just didn’t strike the asterisk in time. If you have a place where you should have used the asterisk but did not, subtract three points each time. If you did use an asterisk to make a correction, add three points.

Search your steno for brief forms. Did you use as many as you could? For each brief form that you know, but did not ex­ecute, subtract five points. For each brief form you did use correctly, add five points.

After completing this thorough review of your work, determine how many points you have accumulated. Your point goal is to have at least nine points per word or more. You get more points by giving your­self credit for using brief forms, mandatory outlines, the asterisk, and so on.

If you are reviewing a transcript after a teacher’s assessment, examine it especially for any proofreading or editing errors. Keep track of those so that you can study them and avoid them in the future. Know where you utilized punctuation and word usage correctly so that you can reflect on that and repeat that in the future. As you review practice, award editing points for correct application of punctuation and deduct points for a lack of correct punctuation. The more you apply these editing features in your writing, the more you are enhancing your learning of these skills.

Before rewriting the exercise for further practice, modify your dictionary in any way you can to improve your translation on further writing of those words. Write the brief forms and phrases you used for reinforcement and the ones you know you should have used. Think about the theory rules that apply to everything you have written. Learn something from what you wrote. Think about the context. Be sure that you understand every word that was said and what the intent of the dialogue was. Construct some knowledge. Keep practicing until you have won the game. Work in small segments of the dictation, and apply the point system to that passage. Continually ask yourself if you have written that part in the best possible, most efficient, theory-based, stroke-minimizing way. If the answer is yes, then you just need to do it again and again until it is natural. Your writing skills will improve, and you will have enduring power to keep writing well.

Approaching a steno writing exercise like a chess game allows you to take on your opponent, the dictation, with a plan of attack and a strategy to win. Thinking about what you are doing and remembering how to do it builds knowledge that, in turn, allows you to build the skill to execute game-winning strokes.

There are three more keys to successful writing that we share with successful chess players.

Chess masters play a lot. They thing about their moves, they reflect on what they did that worked well, and they know which moves put them into a place to lose the game. Steno masters practice a lot. Steno masters write a lot, and they reflect on what they wrote – what was well written and what lacked accuracy and efficiency. The more you practice, the better you will be.

Chess masters study the game. There are lots of book available on chess, but steno writers don’t have to go anywhere to find a way to study. Review old theory les­sons. Review a section of your dictionary. Pick up any book or newspaper or maga­zine and look at those English words and think about the steno rules that apply to their correlated keystrokes.

Chess masters have fun. They don’t give up when they don’t win all the time. World chess champions have lost plenty of games. They just keep going. They rec­ognize their successes, and they play with the intent to have fun. Steno writers should have fun as well. Slow down the dictation if you need to so that you experience success. Increase the speed incrementally, moving up only when you know that your most re­cent speed was written with precision.

Approach your steno skill-building as if you were playing chess. Develop a desire to be a steno master. Build skill and knowl­edge each time you write. Review your work thoroughly and carefully, determin­ing what aspect of your steno skills needs attention at any particular time. Soon, you will be saying “checkmate” as you turn in your test transcript, knowing you were the champion of that round. From there, it is only a matter of time until you are sit­ting on a stage, competing for the title of World’s Fastest Court Reporter and being recognized as a steno grandmaster.

 

Jen Krueger, RMR, CRI, CPE, is a freelance court reporter and a court reporting instructor. She can be reached at jen.krueger@tri-c.edu

Student Report: In pursuit of steno happiness

1307_InPursuitofSteno

It’s like an ad on a matchmaker’s website: “Student seeks steno happiness with a partner who is reliable, understanding, and a good communicator.” Steno students are dedicated to the pursuit of steno happiness and finding the pleasure that comes from writing quickly, accurately, and easily all the words that someone says. Steno students enter their new relationship with their steno machine with as much preparation as they can muster. If you are a student, undoubtedly since you first explored the idea of becoming a member of the court reporting profession, you have been told that learning steno can be tough. You realize that practice is mandatory for speed development, that you will need to learn how to navigate and use a court reporting software program, and that you will need to understand court procedures. You have imagined yourself succeeding. You have changed your lifestyle to accommodate school and practice. You don’t watch (too much) television (anymore). The kids and your spouse are helping out with family chores. You feel like you practice all the time, but it still sometimes feels like you are not moving forward as well or as fast as you hoped you would. You’re not feeling all that happy!

Do not despair and give up and let steno happiness elude you. It can be yours, but it takes effort, and there are things that you can do to attain success. Let’s face it: Learning something new can be hard. Steno is usually very foreign to new court reporting students. Learning the theory concepts is sometimes complicated, and the rules tend to feel overwhelming. Executing keystrokes reliably is awkward and physically challenging. Remembering the rules and the outlines takes a lot of effort. And that does not take into account the work that goes into learning how to create a title page, fill out a worksheet, swear in a witness, and learn about how freelance jobs are assigned or how to prepare to caption the evening news — not to mention how your best laid plans to juggle work, family, and any semblance of a personal life have gone way off track.

So, what’s a student to do? There are a number of things that can be done to enhance the learning process, motivate one to practice, and build court reporting skills. In this article, we examine some tried-and-true activities that will support your overall educational efforts and help you reach your court reporting goals.

Get organized. At the start of the semester, find out what dates homework is due and when tests are offered. Put these dates in your calendar right away, and then modify the calendar as dates may be changed. Keep the calendar where you will see it every single day. If you are using a calendar app on your phone, you have access to that tool probably every waking minute. As soon as you know the dates, enter them! Check the calendar every day so that you know what is due and when. If you are using a paper calendar, put that calendar where you will see it. Keep it near your desk or hang it on a door that you use each day. Make it a point to be reminded at least daily of the requirements and the deadlines, and don’t ever ask to turn in anything late. It’s your job as a student to find out when things are due and what is expected of an assignment or test and to prepare for it.

Organize your personal life as well as your school life. Don’t make dates to go out the night before a speed test. Plan to get up early and practice if you have an obligation that must be met that evening. Look around the house and find out what really needs to be done by you and what can — and should — be done by someone else. Schedule errands ahead of time and then take care of those things in an efficient manner. Create a checklist of places you must go, such as the bank, post office, and grocery store, and then map out the most efficient way to reach each destination.

Share your steno happiness. Set aside personal time for your loved ones and take care of those relationships. Thank everyone who is helping you and thank them frequently. Share your goals, and let your loved ones know what’s on your calendar and how much you appreciate their support. You may be writing on the machine and studying the legal vocabulary, but your support team is helping you have that time to yourself. Share your success and steno happiness with others, and you will have more help, more success, and more steno happiness.

Be rested before tests. Get a good night’s sleep before every speed test. It is essential that you take a speed test when you are physically in the best shape you can be. Along with a good night’s rest, eat a healthy breakfast and/or lunch, depending on when you’re taking that test. Writing on too little sleep with a cookie for energy does not bode well for a successful test attempt. Like a race car driver, you need to put the best fuel into the tank to win the race. Be a winner by preparing like a winner, and remember that winning makes you feel happy.

Commit to practice every day. No matter what else is going on, practice. Even five minutes of practice or review will have a positive impact. Skipping a day of practice will never have a positive impact. Contrary to what anyone may say about taking a break, ignoring steno will not make it easier to write. If you can’t physically sit at the machine and write, you can read over some rules, look at any text, and think about how you’d write those words in steno. Keep a list of brief forms and phrases in your car or purse so that if you have a few minutes, you can just quiz yourself on those words and outlines. Talk yourself through a few theory concepts. When a moment presents itself that you can use for the pursuit of steno happiness, take it!

Practice and study with friends. Having a steno buddy who really understands not just what you are going through emotionally as you work toward your court reporting education, but who shares your educational goals is a sure way to build skills in a happy and friendly atmosphere. Learning in a social environment can boost your understanding and motivation. If you are a distance-learning student, no worries; with Skype or Facetime, you can talk face-toface, get questions answered, and explore ways to write. Log on to the Internet, make a plan to practice a while, and then reconnect to discuss how it went, which words were tough, which were easy, and which practice techniques helped the most. We often learn best when we are the teacher, so assisting a friend to decipher an untranslated outline will help you to recognize the same or similar mistroke in the future. Knowing someone else is practicing at the same time will lessen the isolation you feel when you are listening and writing in a world no one around you really understands. Some say misery loves company, and so maybe sharing the challenge of practice and study places students in good company. But perhaps Henry Ford said it better: “Coming together is a beginning; keeping together is progress; working together is success.” Practicing and studying together can lead to great success and the acquisition of skills, along with a sense of accomplishment and happiness.

Have a happy attitude. Why not? Complaining won’t make anything better. Take each moment of practice and study, and consider it a valuable step toward your future. When you hesitate to stroke a word, be glad that happened when practicing and not in a test. Work out the outline and reinforce its correct construction and keystroke. Recognize your accomplishments, and push yourself to do more and get more out of each practice or study session. If you’re not positive you can meet your goals, then who else will be? Be happy with what you are doing to promote your learning goals.

Ask for help! Talk to your instructors when you are having trouble understanding theory or a procedure or a software process. Your instructors want to help you. Nothing makes an instructor happier than a successful student — except being the instructor whose advice is being used by the student. Take advantage of the knowledge and skill of your instructors. Let them help you. You’ll make them happy, and you will be happier in return.

Read, read, and read some more. When you are not particularly working on steno or school work, read the paper, magazines, articles, and books. Fill your mind with information, knowledge, and understanding. If you come across a word and you don’t know its meaning, look it up. Somewhere, someplace, someone else is going to use that term, and won’t you be happy that you know not just what it means, but how to write it in steno with perfect translation?

Write purposefully. Too many students spend too much time writing mindlessly. Select dictation for practice that is just a bit challenging. Write the whole take and check it against the dictation. Rewrite any mistroked words. Rewrite them many times correctly. Rewrite the dictation exercise and stop when you hesitate. Rewrite that section until you can do so without hesitation or error. Keep track of your mistakes as well as your successes. Really know by reviewing if you “got” the whole thing or not. Take responsibility for your writing. Don’t fool yourself into thinking you are a better, faster, and more accurate writer than you are by only looking at the untranslated outlines on the screen or by glancing at the accuracy report presented by your electronic performance support system. All mistrokes can and should be fixed purposefully so that they won’t happen again. By taking responsibility, you will be happy with your writing and not frustrated or disappointed.

Reinforce correct writing. Continually write something that you are writing well. That’s right. Build up your muscle memory by repeating exercises for accuracy and precision. Increase speed slowly, checking for accuracy and no dropped words, and then inch up the speed again. As a student building skills, you must be aware of what you are writing and that you are getting all the words with accuracy before going up in speed. Think of all the athletes and musicians in the world. They don’t throw the football the wrong way over and over again; they throw it the right way. The base ball player doesn’t swing the bat too low over and over again; he swings it at the correct height. The piano player doesn’t play the chord wrong every time she sees it in the music; she plays it correctly. Apply that method of reinforcement to your practice, and you will be successful and steno happiness will prevail.

Just keep going. When you think you cannot write another word, do it anyway. When you are too tired to practice another five minutes, practice five more minutes anyway. When you don’t want to review brief forms in the line at the store, choose the longest line and do it any way. It’s only too late to achieve success when you stop working. Just keep writing, practicing, and studying, and you will find yourself in the middle of steno happiness.