What we learned at TAC

Members of NCRA's Test Advisory Committee. Karyn Menck attended remotely.

Members of NCRA’s Test Advisory Committee. Karyn Menck attended remotely.

By Chris Willette

The Test Advisory Committee (TAC) met June 8-11 at NCRA headquarters in Reston, Va., to work on test creation for upcoming online testing opportunities. As Board liaison, I was fortunate to attend and participate in the process.

TAC is supported by two other committees: the Skills Test Writing Committee and Written Knowledge Test Committee. The volunteers of these three groups work all year long to provide vetted questions for the Written Knowledge Tests as well as “takes” for the Skills Tests of the NCRA certification programs.

Along with the work of TAC comes the opportunity to learn new things and share ideas about briefs and theories. There is also a lot of laughter along the way. Once we realized that there was so much valuable information, we decided to keep a list of what we thought members might not know.

Hint: We learned these things while preparing future tests. You might want to pay attention!

  • X-ray as a noun is capitalized; as a verb, Merriam-Webster shows it with no capitalization.
  • Pawnshop is one word.
  • Dumpster is capitalized.
  • Canceling/cancelling and traveling/travelling are both acceptable as correct spellings.
  • Curveball is one word.

 

Briefs

central STRAL
Central Avenue STRAEF
exchange CH
good evening GAOENG
good luck GLUCK
good morning GORNG
greater weight of the evidence GRAEFD
keep in mind KAOEMD
iPad P*AD
iPhone FO*EN
iPod P*OD
off the top of my head FOPD
pain and suffering PUFRG
text message TEJ
volunteer VO

 

Brief groupings

aware WAUR
aware of WAUFR
are you aware RAUR
are you aware of RAUFR
are you aware of the RAUFRT
were you aware WRAUR
were you aware of WRAUFR
were you aware of the WRAUFRT
left arm LARM
right arm RARM
left leg LLG
right leg RLG
shoulder SHOURLD
left shoulder LOURLD
right shoulder ROURLD

 

Chris Willette, RDR, CRR, CRC, is the 2016-2017 NCRA President-Elect and a freelance reporter in Wausau, Wis. She can be reached at cwillette2@gmail.com.

 

Making a few adjustments

A smiling young adult woman, dressed cassually, sits on a floral couch with a golden retriever at her side.

Kayde Rieken with her seeing-eye dog, Fawn

Long nights of practice and endless speed tests are familiar challenges for court reporting students. But Kayde Rieken, a student at the College of Court Reporting in Valparaiso, Ind., has experienced one that is unique. She was the first student to take the RPR Written Knowledge Test (WKT) in Braille. With her new career, she hopes to make a difference in the lives of other people who are disabled.

  1. What made you decide to go into court reporting?

I have always been an avid reader, and I enjoy expanding my vocabulary. I am also fascinated by technology and the impact it can have on the lives of disabled people such as myself. When I found out that court reporting was a profession that combined these two interests, I was sure I had found where I belonged.

  1. Can you talk a little about your background? Did you start the program straight out of high school or did you have another career first?

I was about three-quarters through a bachelor’s degree in Spanish translation when I discovered that it just didn’t feel right for me anymore. Court reporting was one of the things I listed as an interest when I was debating career choices in high school, so I decided to do more research on it. It was a very hard and frightening decision, but I chose not to finish the degree I had begun and start my court reporting education. I have, of course, not regretted it for a moment.

  1. Have you had any special accommodations for classes or testing throughout your court reporting program?

I have not needed many accommodations. Court reporting students are often told during the first few weeks of theory not to watch their hands as they write. I use an ordinary Windows laptop with a text-to-speech screen reader that converts print into synthetic speech. Another essential component of my setup is an electronic Braille display that works in conjunction with my screen reader to convert print into Braille output. My steno machine has a basic screen-reading program on it, although I only use this when changing settings on the machine itself.

There were a few things in my CAT software class I was not able to do, such as use the autobrief feature because I am not able to see suggestions pop up on the screen as I write. However, my instructor provided me with alternative assignments that we agreed would be beneficial for me to do during that week.

  1. What kinds of challenges, if any, have you faced during your court reporting program?

My challenges were mainly what everyone else faces — being stuck at a speed for a long time or that stroke that you can never seem to stop hesitating on. I never felt that my blindness itself presented a challenge in court reporting, as I gain most of my knowledge of the environment through listening anyway. In past college experiences, I sometimes had problems with professors not believing in my abilities; but all of my teachers at the College of Court Reporting have held me to the same high standards to which they hold all their other students.

  1. Describe your experience taking the WKT.

I was initially a bit apprehensive because I wasn’t sure what accommodations could be made. I was worried that the only thing NCRA would be able to provide was someone to read the questions to me. If you stop and imagine only listening to some of those complicated punctuation questions without a “visual” medium in front of you, I think you can see that would not work. However, the people in charge of testing at NCRA could, and did, provide me with a Braille copy of the WKT. I cannot express how grateful I was for this. Then, with that accommodation taken care of, I had a somewhat typical test-taking process. I read the questions in Braille and had a recorder there to mark down my answers in print for me. I went over the questions twice to make sure everything was marked correctly.

  1. Which tests do you plan to take next?

I plan to take the jury charge portion of my RPR next, as I have passed my two online tests and my jury mentor evaluation.

  1. What types of challenges do you anticipate in your career ahead?

I am the kind of person who tries to meet challenges as they come. I can anticipate that the marking of exhibits could be something I may need assistance with, but I don’t see that as being much of a problem. I am glad to know, however, that I have several mentors, blind and sighted, within this profession to answer any questions I may have.

  1. Do you have any advice for people who are blind or visually impaired who are considering a career in court reporting?

As I mentioned earlier, I think Braille is a very important component to this profession for a blind person; so make sure your Braille skills are solid. Also — and this applies to any student — it is important to do your research and find places where you can network and foster mentoring relationships. I had the opportunity to go to the NCRA Convention & Expo in Chicago last year, and it was one of the most overwhelming and exciting experiences of my life; so don’t be afraid to embrace experiences that might be a little scary for you. They are nearly always worth it.

Among the elite: Earning the RDR

By Megan Rogers

“Earning the Registered Diplomate Reporter certification is the crown jewel of our profession, demonstrating competence and experience in all aspects of court reporting,” said Lisa DiMonte, RDR, CMRS, who earned the RDR in October 2016. Less than 5 percent of NCRA members hold the RDR certification, which is NCRA’s highest degree of certification.

The RDR means different things to different people who earn it. For some, the RDR has been a career-long dream. “Having the RDR initials after my name has been something I’ve been aspiring to ever since I joined NCRA,” said Erminia Uviedo, RDR, CRR, who earned the RDR in October 2016. Others see earning the RDR as practicing what they preach. “Our company values court reporters who pursue certifications and commit to continuing education. It is only fair that I expect nothing less of myself,” said DiMonte.

Others use it as a personal benchmark. “What has already been important to me is growth personally and professionally, and improving my skills is how I choose to grow professionally. Certification exams provide a measurable way to do that,” said Kim Xavier, RDR, CRR, CMRS, CRI, who earned the RDR in October 2016.

While the word elite is frequently paired with the RDR, such a lofty sentiment covers up what are very personal rewards for earning the certification. “I live in a small pond,” said Debra Dibble, RDR, CRR, CRC, who passed the RDR in 2012. “I thought I was an average reporter. I may be, but now I have a national standard with which to gauge myself and a measure to say that I have earned a place among the ranks of reporters that I admire and respect on a national level.”

Xavier agrees, adding more benefits that affect the day-to-day on the job. “Having the RDR designation or any other doesn’t necessarily mean I know any more than any other reporter or that I’m any more skilled than anyone else, but it sure does wonders for self-confidence and positive attitude,” she said.

Many of these benefits come in the form of assignments. “I am lucky enough to be included as part of a team of reporters working on an historic case,” said Jim DeCrescenzo, FAPR, RDR, CRR, CLVS, who earned the RDR in May 1995. “Advanced professional designations are part of the price of entry to even be considered to join the team. Having the RDR and CRR opened the door for me to end a great career working with elite reporters on a part of history.”

“Court reporting school was hard! So I want to maximize the benefits of having this amazing skill,” Xaiver said. “Conquering any type of exam in our field is an accomplishment that can’t be taken away.”

Earning the RDR is deceptively simple: It involves one written knowledge test. However, “studying for the test can prove to be a bit tricky because of the broad nature these areas may cover,” said Jeseca Jacobs, RDR, CRR, who earned the RDR in October 2016.

Several reporters used their professional expertise as their preparation for the RDR exam. DeCrescenzo elaborated a bit more on what that meant for him, focusing on the three topics of technology, reporting, and NCRA. “Because I had employees who pushed the technology envelope and developed new products for our clients, I’d been exposed to enough technology-related topics that I felt comfortable with that topic.” His experience working first as an official, then a freelancer, and later a firm owner encouraged him to “begin offering realtime early on.” Finally, he said, “I had been very active on several state and national committees, and I served on the board of my state association for many years, including experience with state and national bylaws and COPE opinions.”

However, NCRA has resources available for reporters aspiring to earn the RDR. “I prepared for the exam by first reviewing the RDR Job Analysis. I almost quit!” said Xavier. “The list of references is enough to change anyone’s mind about taking the exam because there’s really no way a working reporter can read all of those resources from cover to cover and ‘know’ everything. But after taking a good look at the percentages for each domain, I decided to start concentrating on areas where I knew I was weak and began with the references I could easily access on NCRA’s website.”

And Jacobs made her RDR prep a family affair: “I also created flash cards and recruited my husband and my 10-year-old daughter to help me study!”

Uviedo found preparing for the RDR helped her learn even more about the profession. “I learned more about the federal procedures, which I knew nothing about. Those questions really had me thinking hard. But it also made me realize, there’s still a lot of areas I don’t know about. Having an RDR does not mean I get to stop practicing or stop studying.”

Xavier agrees. “The most valuable thing I learned was that I needed to get back to working on personal growth through reading more outside of work, keeping up with technological advances, and paying more attention to what is going on within the profession,” she said.

The one thing that all reporters who have earned the RDR can agree on is that anyone considering going for the certification should just do it. “Education is an express train,” said Dibble. “The longer you stay on, the father you go. The farther you go, the better the scenery.”

Even if the exam feels intimidating, DiMonte has this reassurance: “The worst thing that can happen is you learn what you don’t know. You can always take it again.”

Xavier also recommends that reporters thinking of taking the RDR not wait. “I allowed 15 years to lapse between RMR and RDR, and the steno world changed drastically around me during that time,” she said. “Since this is a knowledge-based exam, the sooner you take it, the less you’ll have to brush up on.”

And maybe Jonas puts it best: “Those three letters will look great behind your name!”

Megan Rogers is NCRA’s Communications Assurance Specialist. She can be reached at mrogers@ncra.org.

NCRA member recognized for new certification

JCR logoThe Observer-Reporter, Washington, Pa., posted a press release on June 17 announcing that NCRA member Amanda Lundberg, RPR, CRC, recently has earned the nationally recognized Certified Realtime Captioner certification. The press release was issued by NCRA on behalf of Lundberg.

Read more.

New professionals share their advice, strategies for earning the RPR

The Registered Professional Reporter (RPR) is NCRA’s foundational certification, which tests the essential knowledge and skills for an entry-level reporter. Members of NCRA’s New Professionals Committee who have earned their RPR within the last few years shared why they earned this certification, their strategies for preparing for and passing the exam, and which certification is next on their list.

The value of the RPR

Depending on the state or job, a reporter may need to earn the RPR. For example, Melissa Case, RPR, was aiming for an officialship in Ohio, which required the RPR. Danielle Griffin, RPR, needed to earn it (along with a written test) to practice as a freelancer in Arizona.

Even in states that have a requirement such as a certified shorthand reporter (CSR), earning the RPR has its benefits. For example, some states will accept the RPR in lieu of the CSR. “The RPR requirements are almost identical to my state requirements. It was an easier and quicker process to go through for certification since my state accepts the RPR in order to practice as a reporter,” said Michael Hensley, RPR, a freelancer in Illinois.

Rachel Barkmue, RPR, an official in California, used the RPR to help her prepare for her state’s CSR. “I took the RPR Written Knowledge Test in conjunction with my state’s CSR written exam, so the materials were similar, and I took them both around the same time,” she said.

However, earning the RPR means more than simply fulfilling a set of requirements. Some reporters are looking for a professional or personal boost. “I knew it would open up a lot more doors for me,” said Case. Barkume earned the RPR for “more marketability and my personal goal of getting as many extra letters after my name as possible. I always want to keep striving for something new.”

Mikey McMorran, RPR, a freelancer in California, had earned most of the segments of the RPR as a student but got tripped up on the testimony leg. “Really when it comes down to it, the biggest reason I decided to go after my RPR was for my own reputation among my peers as well as my own reaffirmation that I belong in this profession,” he said. “As someone who has attended many court reporting functions over the years, I don’t think I’ve ever attended one in which the question did not come up from someone, ‘Do you have your RPR?’ Honestly, it was a little bit embarrassing to have to say every time, ‘Oh, I have all of the legs except for one.’”

Finding the right resources

Most of the members of the New Professionals Committee practiced for the RPR on their own using a variety of strategies. Several members used their school’s environment or resources to earn their certification. “I obtained my RPR as part of my schooling program. Once I finished speeds, then I set my sights on the RPR with all of my time and energy resources,” said Hensley.

“Take the RPR while in school or freshly out of school if possible. There is no replacement for that test mentality that you get daily in school. Once you’re working every day, you lose the test mode and it’s very difficult to get back in that mindset while also handling a working calendar,” said Barkume. “I was still in school/less than a year out of school when I took all my legs (I passed one at a time over three testing dates), so I still had the dictation recordings from school, etc. to help me practice at home.”

Griffin used dictation from the Magnum Steno Club — run by Mark Kislingbury, RDR, CRR, a broadcast captioner in Texas — and EV360. “Between EV360 and Magnum Steno Club, the dictation I was practicing was much harder than the actual test, which worked to my advantage when test nerves kicked in,” said Griffin. She explained her strategy of practicing above the normal speed. “For some reason, testing for the RPR made me nervous. I had to make sure I was above the required speeds so that when the test started and my nerves kicked in, I had an extra bit of speed reserved to account for that.” She practiced 30 to 40 percent above her target speed. “The purpose is to envision yourself as if you were sitting in a speed competition, as a competitor, and writing as if you had expert precision,” she said. “If you take that dictation back down to 225 or a new take at 180, 200, or 225, while applying that same mentality, you will achieve your speed faster than you think.”

Several members of the committee found valuable resources through NCRA. Hensley used recordings of previous RPR Exams, saying the real thing felt “like just another day of practice instead of an actual test.” Case used the RPR Study Guide to aid her in preparation. She commented: “the Written Knowledge Test was much harder than I expected.”

While most new professionals practiced solo, a couple mentioned having a community to lean on. “In Arizona, we have an extremely supportive court reporting community. There are many veteran reporters that are able and willing to volunteer their time to help and mentor students,” said Griffin. “I was able to work with Doreen Sutton, RPR, and Kim Portik, RMR, CRR, CRC, CLVS, to help with the RPR Prep classes.” She added: “That was also a great way to meet other students, practice together, and share suggestions.”

McMorran agrees on the value of a strong court-reporting network. “If you surround yourself with the reporters who do the bare minimum in this profession and talk about how certification is so unnecessary or how hard the test is, then it becomes so much harder to get into the right mindset to pass as opposed to being surrounded by people who can reassure you that you can do it because they did it,” he said.

Mastering online skills testing

Some of the new professionals did their RPR entirely online while others had taken legs of the Skills Test prior to the switch from brick-and-mortar testing. Overall, online testing won out as more convenient, although it took some adjustment.

“I took the RPR the last time it was offered at a brick-and-mortar site. The second time I took it, it was offered online. I have stories about the first few attempts trying to log on to take tests for the RPR. I soon found out that I was using a netbook. Once I switched to a laptop computer and not a netbook, I passed my last two tests,” said Griffin.

McMorran also had a learning curve with the technology. “When I first took the online style, I really did not do a great job of practicing with the webcam and didn’t even bother to schedule the proctored practice that we have the ability to do. Big mistake on my part,” he said. “My first attempt using the online method, I had some webcam issues that left me flustered right before the exam. I ended up not passing that attempt and knew it was on me for lack of preparation. I rescheduled another attempt at the exam for a week later so that I could properly prepare from a technology standpoint and ended up passing that following week.”

Both Griffin and McMorran found online testing to be more convenient than being at a brick-and-mortar site. “Online testing is such a great tool to be able to have at our fingertips. As a student, you are no longer having to wait twice a year to test. What a relief!” said Griffin.

McMorran said that even though he was initially intimidated about the concept of online testing, “once I actually put the time in to read everything over and prepare for the use of the webcam, not only did I find the technology side to not be intimidating at all, but it is so much easier than dragging a printer to a testing location.”

What’s the next step?

The new professionals are mixed on whether their next certification goal is the RMR or the CRR.

Griffin is leaning toward the RMR, saying: “I am excited to continue learning and also refining my writing.” Hensley agreed, adding: “I want to have a good grasp on speed so that I can next move into offering realtime.”

Realtime is a big pull. “We have to do realtime at the courthouse,” said Case for why she wants to earn the CRR.

“I’ve taken a handful of realtime job over the last year, but I don’t think there’s anything that would give me more confidence heading into each and every realtime job than seeing those initials after my name,” said McMorran.

“I want the CRR because I will receive a salary increase at my court for realtime certification, and it will make me more marketable in the future for other goals I want to achieve. I’d also like to work towards my CRC for the same reasons,” said Barkume. “Realtime is the most important part of reporting, in my opinion. It is what will save our jobs.”

NCRA member in the news

JCR logoThe Dispatch, Lexington, Ky., reported on April 24 that NCRA member Amy Brauser earned the nationally recognized Certified Realtime Reporter certification. The story was generated by a press release issued by NCRA.

Read more.

Sign up for the Written Knowledge Test

Photo by Ryan Hyde

Photo by Ryan Hyde

Registration opens March 1 for the Written Knowledge Tests for the RPR, RDR, CRC, and CLVS certifications. Candidates have until March 31 to register, and the testing period is April 8 to 20.

After registering, candidates will receive a confirmation email within three business days with information about scheduling a testing location, day, and time with Pearson Vue. If you do not receive the confirmation email, please email testing@ncra.org. Candidates will need to present photo ID when signing into the testing center, so it’s critical that the first and last name on a candidate’s photo ID match their NCRA record. Candidates whose name does not match will not be allowed to test. Update your record now.

Testing center slots fill up quickly, so it is important to register as soon as possible. Candidates may register here. For more information on NCRA certification programs, visit NCRA.org/certifications.

How to determine if your activity is eligible for CEUs or PDCs

By Sandra Bryant

NCRA offers many courses in our e-seminar library and at the NCRA Convention & Expo and the NCRA Firm Owners Executive Conference where our members can earn continuing education credit towards their certification requirements. We also provide approval for many events held by other organizations throughout the year, and we have pre-qualified many distance learning opportunities.

NCRA does not require members to use only NCRA events, approved events, or pre-qualified learning opportunities to fulfill their requirements. Individuals may take courses from other sources so long as these courses adhere to our continuing education rules. The rules list some courses, such as first aid and CPR classes, that qualify for credit but are not provided by NCRA or included among approved events or pre-qualified learning opportunities.

If a member wishes to take a course outside of NCRA events, approved events, or pre-qualified learning opportunities, the member should request a determination of eligibility before taking the course. The member should email the Continuing Education Coordinator the following information:

  1. The course title and description
  2. The duration of the course in hours
  3. The name and qualifications of the instructor
  4. How the proof of completion will be provided
  5. Which Section under Article III of the continuing education rules the course falls under (ex: Section 3.01 Language Skills, Literature, and Linguistics)

If the course is determined eligible for credit, the member will receive an email stating how much credit will be awarded for the course and a note will be made in the member’s record. The member will still be required to provide the required information upon completion and pay submission fees. If the course is determined ineligible for credit, NCRA will explain why the course is ineligible.

If the member is seeking approval for PDCs for an activity not specifically detailed in Article IV of the continuing education rules, the member should request determination of eligibility before participating in the activity. The member should email the Continuing Education Coordinator with the following information:

  1. The program or activity description
  2. The duration of the program/activity
  3. How the proof of participation will be provided
  4. Which Section under Article IV of the continuing education rules the program or activity falls under (ex: Section 4.01 Promoting the Profession to External Audiences)

If the program or activity is determined to be eligible for PDCs, the member will receive and email stating how much credit will be awarded for the program or activity and a note will be made in the member’s record. The member will still be required to provide the required documentation to submit for credit and pay submission fees. If the course is determined ineligible for credit, NCRA will explain why the course is ineligible.

If you have any questions, please contact the Continuing Education Coordinator.

Sandra Bryant is NCRA’s Credentialing Coordinator.

Hear from a veteran captioner why earning your CRC is important

The JCR Weekly reached out to NCRA member Carol Studenmund, RDR, CRR, CRC, Chair of NCRA’s Certified Realtime Captioner (CRC) Committee, a broadcast captioner from Portland, Ore., to talk about why captioners should consider earning the CRC.

Tell us a little about your background. How did you get involved in the captioning profession?

Our company, LNS Court Reporting is celebrating its 30th anniversary this month! We expanded into the captioning world back in 1992. It was a natural progression for our business. My first big gig was helping to caption a regional conference of Self-Help for Hard-of-Hearing People here in Portland, where I met NCRA member Deanna Baker, RMR, a broadcast captioner from Flagstaff, Ariz.

Who would you say would benefit most by earning the CRC in this profession?

Our company is seeing more and more contract opportunities that specifically ask for proof of our captioners having the CRC. We only schedule captioners with the CRC for court work we caption in our state. We work both on-site and remotely for our court system. All of that adds up to the fact that we need more captioners who have the CRC.

Do you see an increase in the demand for certified captioners in the near future and if so, why?

More and more contract opportunities will have this requirement. Our potential clients know there is a wide variety in caption quality. They can’t afford to spend their tight public money on services that are not provided by a qualified captioner.

How has earning the CRC helped you professionally?

I earned my CRR back in 1993. I took the Written Knowledge Tests for the Certified Broadcast Captioner and Certified CART Provider in 2009. [Members who held the CBC and/or CCP before Jan. 1, 2016, were automatically transitioned to holding the CRC.] Certifications always give the person who earns them confidence in his or her skills. I haven’t looked for a job in 30 years, but I have hired many people in that time. And when I see a certification, I know a good deal about the captioner’s capabilities right off the bat. And maintaining my certifications has led to me knowing captioners and court reporters across the country, and exposed me to the latest trends and technology for our professions.

What do you advise someone considering earning the CRC to encourage them to do so?

Get busy! This certification has three legs: the Written Knowledge Test, the Skills Test, and a Workshop. They’re all essential to the certification program. Our captioning profession has grown for more than three decades. And during that time, we’ve gone from a community of pioneers, who truly did make it up as they went, to a profession that is depended upon by millions of people all over our country. Our consumers want a way to know they are working with a qualified service provider.

Are you eligible for the CRC exception? Learn more here.

Are you eligible for the CRC exception?

Candidates who passed the Certified Realtime Reporter (CRR) test prior to November 2011 are eligible to earn the Certified Realtime Captioner (CRC) upon successful completion of the CRC Workshop and Written Knowledge Test. These candidates are not required to take the Skills Test to earn the CRC under a recent exception approved by NCRA’s Council of the Academy of Professional Reporters (CAPR) that recognizes the Skills Test requirement of the CRR certification as equivalent.

Note: The exception to use the CRR Skills Test history towards earning the CRC expires Dec. 31. Any CRC candidate who has not fully earned the certification by that date will be required to pass the CRC Skills Test, regardless of prior testing history.

CAPR’s recent action to exclude the Skills Test requirement for the CRC for candidates who earned the CRR prior to November 2011 was based on the findings that prior to November 2011, the Certified Broadcast Captioner (CBC), the Certified Captioning Provider (CCP), and the CRR Skills Tests were the same: five minutes of literary matter at 180 wpm.

Anyone who passed the CRR during or after November 2011 will need to take the CRC Skills Test, the CRC Workshop, and pass the Written Knowledge Test to become certified.

The requirements to earn the CRC are the successful completion of:

  • CRC Workshop — either in person in August at the NCRA Convention & Expo or online through NCRA’s e-seminar catalogue
  • CRC Written Knowledge Test — offered in April, with registration open March 1-31, on-site in August at the NCRA Convention & Expo, or in October with registration open Sept. 1-30
  • CRC Skills Test — unless using the CRR exception by Dec. 31

Candidates wishing to use the exception for the CRC Skills Test must successfully complete the CRC Workshop and the CRC Written Knowledge Test. Candidates must then notify testing@ncra.org upon successful completion of the Workshop and Written Knowledge Test in order to reflect their CRC status. Only current members in good standing can hold the CRC status.

Hear from a veteran captioner why earning your CRC is important.

For more information, contact testing@ncra.org.