NCRA’s A to Z Intro to Machine Shorthand program sparks media interest

NCRA's Discover Steno: Explore. Consider. Learn

NCRA’s A to Z Intro to Machine Shorthand program, introduced last year, is steadily gaining interest by the public and the media. In addition to programs in more than 16 states, most recently media outlets in New York and Wisconsin highlighted the effort.

Good Morning Rochester, Rochester, N.Y., aired a piece on Sept. 19 that featured NCRA Director Meredith A. Bonn, RPR, an official court reporter from Webster. The story highlighted what Bonn does as well as emphasized the current need for court reporters and captioners. A second story that also featured Bonn provided insight into what it takes to enter the profession and included information about the A to Z programs she leads in her area.

On Sept. 14, WJFW Newswatch 12, Rhinelander, Wis., showcased NCRA member Lynn Penfield, RPR, CRR, an official court reporter from Harshaw, who will begin an A to Z program in October. The story notes that Penfield is running the program because she “considers [court reporting] the best job she’s ever had, and she wants to get more people interested in her field.”

NCRA Past President Nancy Varallo, FAPR, RDR, CRR, Worcester, Mass., developed the A to Z program to help those outside the profession experience steno by learning to write the basics. She graciously turned the program over to NCRA. Since then, NCRA’s Education Department has successfully worked at the grassroots level to promote the effort.

The six-to-eight week course is available at no cost to participants. Volunteer leaders host the sessions, and participants use loaner machines that have been donated by others in the profession.

To learn more about the A to Z Intro to Machine Steno program, visit or, or contact Cynthia Bruce Andrews at

The JCR Awards recognize innovative business strategies and more

The JCR Awards offer the perfect way to showcase innovative and successful business strategies from the past year. For the third year, the JCR staff is seeking stories that bring to life new and inventive ways that NCRA members change the way they do business, serve their communities, and help promote the professions of court reporting and captioning.

Nominations are currently being sought for several subcategories, such as best-in-class stories for: Marketing and customer service; Leadership, teambuilding, and mentoring; Use of technology; Community outreach; Service in a nonlegal setting; and Court Reporting & Captioning Week (2017) initiative. In addition, NCRA is looking for a group and an individual who show excellence in more than one category for an overall “Best of the Year” award.

Any current NCRA member in good standing, with the exception of students, may be nominated for these awards. Court reporters, captioners, videographers, scopists, teachers and school administrators, and court reporting managers are all eligible for nomination as well as groups, such as firms, courthouses, or court reporting programs. Self-nominations are accepted. More information about specific criteria for each of the categories is available on the JCR Awards Entry Form.

To enter, submit a written entry to the JCR between 300 and 1,000 words explaining the strategies implemented and why they were successful. Ancillary materials, such as photos, may also be submitted with the nomination. Nominations will be considered based on the best fact-based story. Please be prepared to offer documentation, verifiable sources, or other assistance as needed to be considered for these awards. The stories of the finalists will be published as featured articles in the March 2018 issue of the JCR.

Nominations are due by Oct. 31.

Read about the winners from 2017 and 2016.

Four 2017 amendments pass by vote of the membership

"I voted" sticker with American flag

Photo by Vox Efx

Four of five amendments passed by a vote of the membership Thursday, Aug. 10, following the NCRA Annual Business Meeting, which was held in conjunction with the 2017 NCRA Convention & Expo. One amendment was withdrawn following an adopted motion at the Annual Business Meeting.

Members who were not able to attend in person were able to review a transcript following the meeting. Voting closed at 12:15 a.m. PT, Aug. 11.  686 (5.8%) of 11,917 electors voted in this ballot.

An amendment changing the requirements for Retirement Membership status, which will be effective Jan. 1, 2018,  was voted in by 533 (80.6%) for to 128 (19.4%) against.

An amendment updating the procedures for voting in electronic meetings was voted in by 624 (96.4%) for and 23 (3.6%) against. To maintain consistency throughout the Bylaws, this amendment touched on several different sections for changes.

A third amendment, affecting the Nominating Committee, clarifies the language to include the President-elect in appointing committee members. The amendment was voted in by 593 (92.7%) to 47 (7.3%).

The final amendment voted on by the membership regarded the hiring of a parliamentarian. The amendment was voted in by 559 (91.6%) for to 51 (8.4%) against.

To be adopted, amendments require a two-thirds vote of the Voting Members present and voting at the Annual Business Meeting as well as the Voting Members who are voting by electronic mail or other authorized means of electronic transmission. The full language of the amendments can be found on the NCRA website.

Read all the news from the 2017 NCRA Convention & Expo.

Immediate Past President’s final address to the membership at 2017 Convention & Expo

Tiva Wood - 2The following is the speech given by 2017-2018 NCRA Immediate Past President Nativa P. Wood, FAPR, RDR, CMRS, at the Annual Business Meeting at the 2017 Convention & Expo in Las Vegas, Nev.

Wow – that year whizzed by! It feels like just five minutes ago I was talking to you about the year to come and poof – here we are and I now get to tell you what we accomplished.

Together, we accomplished so much, from increasing benefits to our members through a new savings program to upgrading the Association’s online testing and increasing the number of members who are committed to becoming certified in their areas of specialty.

Communication with the membership is a huge factor in any association’s success. NCRA members are now more informed than ever about what’s happening in the profession as well as within their national organization, thanks to the continued success of the JCR Weekly newsletter, a newly launched Angels quarterly newsletter, and the reinstatement of the PAC newsletter. We also launched a very successful quarterly student newsletter.

While communicating with our members is essential, communicating with others outside of our Association is paramount in raising awareness of the profession that we hold so dear. The 2017 Court Reporting & Captioning Week did just that. There were proclamations in 17 states, media coverage reached nearly 108 million consumers, media outreach generated $167,100 in public relations value, U.S. Representative Ron Kind from the great state of Wisconsin officially recognized the week in a speech before the U.S. House of Representatives on Feb. 14, and the first NCRF Hard-of-Hearing Heroes Project event was held Feb. 18 at the Hearing Loss Association of America in Bethesda, Md.

My favorite thing about Court Reporting & Captioning Week? It’s a perfect combination of NCRA providing resources to our members, who then go out and make all that I just spoke about happen. It’s the quintessential grassroots effort. And it works.

I mentioned the Hard-of-Hearing Heroes Project and that is the perfect segue to talk about what our volunteer members do for NCRA and NCRF. On Feb. 18, we had members drive from three hours and two hours away to provide services to capture the stories of the veterans – captioners and court reporters. Even if they lived locally, they still gave up a Saturday to volunteer.

The work that is accomplished by our volunteers is nothing short of remarkable. I would sit in on committee conference calls, sometimes late at night, and listen as ideas were shared, solutions were vetted, and implementation was monitored. These extraordinary reporters are the backbone of our Association and I would like to thank each of them for what they’ve given to NCRA this year.

Some other highlights I’d like to share: the largest attendance at the Firm Owners Executive Conference in five years. The Firm Owners Committee and NCRA staff worked hard to make that happen. We also launched NCRA Leadership Training that includes a monthly webinar series to help educate state leaders on successfully running an association and held the first regional leadership conference to provide greater access to state leaders to participate in hands-on training. Stay tuned for a leadership conference coming to your neck of the woods soon! NCRA’s Government Relations Department is available to all state associations as they face challenges at home.

Sometimes a program is so good, it takes off like wildfire. That would certainly define the launch of the A to Z Intro to Machine Shorthand program this past year. A to Z is a free six-to-eight week course taught by volunteers to those interested in a potential career in court reporting or captioning. Steno machines are donated by generous reporters and captioners for the attendees to use. So far, 25 programs have been completed or are currently in progress, and there are eight programs with a definite fall start date and 22 with a tentative fall start date. 153 people have participated, with 41 going on to court reporting school. And by the way, there’s more data coming that will only bolster those numbers.

Please consider starting your own A to Z program. All of the facilitating materials you need can be found at DiscoverSteno on NCRA’s website. We even have a listserv for group leaders to help each other with ideas for promoting the classes, how to obtain steno machines, and locate sites to hold the classes.

Of course, there is work that remains. Recruiting students to our profession and getting them through school successfully is still the top priority. And nearly equal to that is increasing NCRA’s membership. The bottom line? We need students entering court reporting school to ensure the future of our profession, and we must increase membership to ensure the future of this Association.

I thank the Board and NCRA staff for their work and contributions to the common good, and I wish Chris much success as she leads the way in the coming year.

It has been an honor to serve all of you. Thank you.

Read all the news from the 2017 NCRA Convention & Expo.

There’s lots of fun to be had at the NCRA and NCRF booths

PAC and NCRF booths_croppedBe sure to stop by the NCRA membership, NCRA government relations, and the NCRF booths at the 2017 Convention & Expo and take advantage of savings, grab some giveaways, and learn how you can support the court reporting and captioning professions. All three booths will be located at the host hotel, Planet Hollywood Resort & Casino in Las Vegas, Nev., on the Mezzanine Level during the Aug. 10-13 event. Below is a sneak peek at what visitors can expect.

At the NCRA membership booth:

  • Take advantage of savings and special offers from more than a dozen carefully selected industry-leading partners from the NCRA Saving Center, the Association’s official member benefits resource
  • Receive an exclusive discount code for NCRA Convention & Expo participants for 20 percent off everything in the NCRA Store
  • Help your personal brand thrive with resources developed specifically to promote court reporters, captioners, and legal videographers
  • Learn about the A-to-Z program and how you can bring it to your area
  • Sign up to do career fairs for high school and middle school students with materials provided by NCRA
  • Sign up to join the Virtual Mentor Program as a mentor or mentee
  • Pick up an NCRA membership brochure to bring home to a colleague
  • Give a video testimonial about why you love court reporting, captioning, and/or legal videography
  • Get a free professional headshot to use for publicity and the NCRA Online Sourcebook
  • Check out this year’s free giveaways
  • And more

At the NCRA government affairs booth:

  • Contribute to NCRA’s Political Action Committee and be automatically entered to win a Fire HD tablet. Help raise $5,000 in PAC contributions and watch 2017-2018 NCRA President Christine J. Willette, RDR, CRR, CRC, and Immediate Past President Nativa P. Wood, FAPR, RDR, CMRS, sing karaoke at the President’s Party
  • Learn more about programs and resources available to train volunteer leadership
  • Find out the latest about legislative and regulatory issues at the federal and state levels
  • Check out this year’s cool giveaways
  • And more

At the NCRF booth:

  • Purchase this year’s official Convention pin, featuring a Magic at Your Fingertips design
  • Pick up official pins from previous Conventions to complete your collection
  • Take a chance to win a one-of-a-kind magically designed Luminex generously donated by Stenograph. Raffle tickets cost $50 each or three for $125
  • Pledge as a 2018 Angel and be entered into a drawing for a week-long stay in Cabo San Lucas, Mexico, at the Villa Del Palmar resort, generously donated by Denise Paternoster, RPR, in loving memory of her husband, Frank Paternoster
  • Be part of Convention history and sign the official Convention register
  • And more

NCRA Saving Center adds new benefits

NCRA’s Saving Center has expanded to include new personal benefits in addition to the current business discounts. The new benefits have been automatically added to NCRA’s program and will be featured on the Saving Center soon. New benefits include:

  • Savings up to 60 percent on tickets to top attractions, theme parks, shows, sporting events, movies, and more as well as discounts on dining and hotels
  • A downloadable RX discount card that can save users up to 75 percent on prescription drugs not covered by insurance; the card is accepted at more than 68,000 pharmacies nationwide and covers the cardholder, family members, and pets
  • Free membership in the Rewards Mall that offers cash back on online purchases from more than 1,200 stores along with stack coupons and store offers
  • Discounts on car rentals from Avis and Budget, including waived additional driver fees, airport surcharges, and late fees as well as Avis Preferred and Budget Fastbreak services for counter by-pass amenities

NCRA members can sign up for the Saving Center for free and save on an array of products and services provided by nationally recognized vendors. The Saving Center is administered by Windfall Savings.

To learn more about what the Saving Center offers NCRA members or to sign up, go to Alternately, contact the Windfall Savings member care team at 888-868-4030 or

Get to know your NCRA Board of Directors

NCRA’s Nominating Committee has offered its candidates for the 2017-2018 Board of Directors. The following outlines the candidates’ qualifications for members to prepare for voting. As provided in the bylaws, additional nominations are possible if received within 60 days after publication of the Nominating Committee slate. The date by which additional nominations were to be received by May 6. No additional nominations were received. The following slate of Officers and Directors will be elected by acclamation to their respective offices during the Annual Business Meeting in Las Vegas.

Nominations will be presented to the NCRA membership for vote on Thursday, Aug. 10, at the Annual Business Meeting, 8:30–11 a.m. Pacific Time, as part of the 2017 NCRA Convention & Expo at the Planet Hollywood Resort & Casino in Las Vegas.

In accordance with NCRA’s Bylaws, the President-Elect automatically succeeds to the office of the President.


Christine J. Willette, RDR, CRR, CRC

Wausau, Wis.

Christine J. Willette, RDR, CRR, CRC, has been a court reporter and NCRA member since 1985 and owns Willette Court Reporting in Wausau, Wis. Willette has served on the NCRA Board of Directors for four years, as its Vice President, and is currently President-Elect.

She has served on numerous NCRA’s committees and task forces and has played an active role in advocacy to external stakeholders.

Willette has been an NCRF Angel for many years and is an Ethics First member.

Willette is a member of the Wisconsin Court Reporters Association and has served on the association’s Board of Directors and as its president. She also has served on many of its committees and task forces, organized its first realtime contest, managed its website, presented seminars, planned conventions, and contributed to its quarterly newsletter. Willette is the recipient of WCRA’s Distinguished Service Award.

While volunteering for her state association, Chris was a NCSA delegate from Wisconsin for a number of years and served on the NCSA Governing Board. She has participated in NCRA’s Legislative Boot Camp and Leadership training program multiple times.


Sue A. Terry, FAPR, RPR, CRR

Springfield, Ohio

Sue A. Terry, FAPR, RPR, CRR, is a court reporter from Springfield, Ohio, and is currently NCRA’s Vice President. She is a Fellow of the Academy of Professional Reporters. She has been a court reporter since 1975, reporting arbitrations, proceedings, conventions, administrative hearings, public utility hearings, large environmental cases, patent cases, tobacco cases, and other cases with highly technical or medical testimony.

Terry is a past president of the Ohio Court Reporters Association (OCRA) and the StenoCAT Users Group and received both groups’ Distinguished Service Award. She served on advisory committees for Gigatron Software Corporation, LiveNote (Thompson West Corp.), and Clark State Community College of Court Reporting. As a trainer, Terry helped many reporters transition to realtime reporting by improving their translation rates and mastering their CAT software. She taught at the Stenotype Institute.

She led seminars for OCRA, NCRA, the StenoCAT Users Group, and many state court reporting associations. In addition, Terry has spoken before the Ohio State Bar Association, the Connecticut State Bar Association, and the American Trial Lawyers Association. She has also served as a faculty member of the Ohio Judicial College for the Ohio Supreme Court.

SuttonVice President

Doreen Sutton, FAPR, RPR

Scottsdale, Ariz.

Doreen Sutton, FAPR, RPR, is a freelance reporter with 25 years of experience and the owner of DS Reporting in Scottsdale, Ariz. She has covered depositions, arbitrations, mediations, and has grand jury and CART experience, as well as per-diem experience reporting for the various superior court venues in Arizona. She has served on NCRA’s Test Advisory Committee, Chair of the Student Committee, and in various other volunteer roles, including two terms as Secretary-Treasurer, and as a contributor to the JCR.

Sutton is a past president of the Arizona Court Reporters Association and has also served as editor of its membership publication and as co-chair of its Student Seminars. In 2013, she was awarded the ACRA Distinguished Service Award. In 2017, Sutton was awarded the JCR Award for an individual member in multiple categories. Sutton holds certifications in the states of California and Arizona. Prior to entering the court reporting profession, Sutton worked in the areas of banking, bookkeeping, payroll, and accounting.


Debra A. Dibble, RDR, CRR, CRC

Woodland, Utah

Debra A. Dibble, RDR, CRR, CRC, has 29 years of experience in the courtroom and deposition arena. Currently, she is a freelance reporter and CART and broadcast captioner in Salt Lake City, Utah. Prior to that, she reported in Memphis, Tenn. She holds the Realtime Systems Administrator certificate. She has qualified in both the National Speed Contest and National Realtime Contest.

At the national level, Dibble completed a three-year term on the Association’s Board of Directors. In addition, she has served as an NCRA Chief Examiner. Dibble has served on NCRA’s Political Action Committee Governing Board and as a Board liaison for NCRA’s Technology Education, Realtime Systems Administrator, Technology, and CRC Committees. She has also been involved in NCRA’s TRAIN program and served as a delegate to NCSA. She has been a member of NCRA since 1988.

At the state level, Dibble has served on the Board of Directors for the Utah Court Reporters Association and was honored in 2013 with the organization’s Distinguished Service Award. She has also held membership and served as Director of the Western District for the Tennessee Court Reporters Association. Dibble has also served as a presenter at numerous state and national events.

A person may serve as NCRA Secretary-Treasurer for three consecutive terms. Dibble has been nominated to serve as Secretary-Treasurer for a second term.

BonnDirector (three-year term)

Meredith A. Bonn, RPR

Webster, N.Y.

Meredith A. Bonn, RPR, has been a court reporter since 1990 and was named official senior court reporter for the New York State Seventh Judicial District, Rochester, N.Y., in 2007. From 2000 to 2007, she served as an official court reporter for the same court, and prior to that, she worked as a freelance reporter from 1990 to 2000.

She is an active member of the New York Court Reporters Association and currently serves as its President. She served as chair of NYSCRA’s 2014 Convention Committee. She is actively involved in promoting the court reporting profession and has volunteered at a number of middle and high school career events. She also presented at Careers in the Courthouse programs. She is creator and presenter of The Power of the Positive Attitude and has presented it twice at NCRA and NYSCRA conventions. She is also a leader of the Steno A to Z program in Rochester, N.Y.

HenniganDirector (three-year term)

Robyn M. Hennigan, RPR, CRI

Springfield, Ohio

Robyn M. Hennigan, RPR, CRI, has been in the court reporting profession for 28 years working as a reporter in varying fields and has served as the program coordinator and only full-time faculty member in Clark State Community College’s Judicial Court Reporting Program for the past 15 years. She also owns and operates a scoping and proofreading business serving the court reporting profession. During her tenure at Clark State, Hennigan has also provided open captioning services and captioning training videos.

At the national level, she has served as a test grader for NCRA for the past 11 years as well as serving as a committee volunteer and chair for several committees. She has attended the Association’s Legislative Boot Camp and a number of its annual and TechCon conferences. Hennigan is also a past Board member of the Ohio Court Reporters Association and was recognized in 2010 as Ohio’s Outstanding Associate member.

KaiserDirector (three-year term)

Tonya Kaiser, RPR, CMRS

Fort Wayne, Ind.

Tonya Kaiser, RPR, CMRS, is president and owner of Summit City Reporting, Inc. She is also a working reporter, covering depositions, hearings, and meetings. She started as a freelance reporter in 1999, working for Mehler & Hagestrom in Cleveland, Ohio, until 2006 when she joined the firm’s sales and marketing team.

At the national level she serves on NCRA’s Test Advisory Committee. She also holds the Realtime Systems Administrator and Trial Presentation Professional certificates. Kaiser is a past president of the Indiana Court Reporters Association and holds a bachelor’s degree in political science from Valparaiso University.

Dave Wenhold to serve as Interim Executive Director and CEO

Dave WenholdThe NCRA Board of Directors has announced the news that, after much thought and planning, Executive Director and CEO Mike Nelson has stepped down from his position. NCRA appreciates the leadership Mike has given to NCRA and wishes him the very best.

NCRA’s Board of Directors worked closely on a transition plan to ensure that strong leadership remains in place during this time of change. To that end, the Board named Dave Wenhold, CAE, PLC, who is currently contracted as NCRA’s legislative counsel, as Interim Executive Director and CEO. As many of you know, Dave worked at NCRA for many years, including as the Association’s Director of Government Relations. The Board is confident that Dave’s experience and vast industry knowledge will continue to lead NCRA forward in its strategic plan during this time of transition.

Dave will draw on his association experience as he works with senior staff to retain continuity and stability in regards to the programs and services NCRA provides its members. Dave’s input and experience will also serve to assist the Board in determining the next steps in identifying a new Executive Director and CEO.

“I am honored to help NCRA through this transitional phase as its Interim Executive Director and CEO,” said Dave. “NCRA has always held a special place in my heart through my many years working for the Association and then as its legislative consultant, and I look forward to helping NCRA move forward through the next few months.”

NCRA is fortunate to have a highly talented and knowledgeable staff supporting the backbone of our successes. The Board is confident that, together, this group of professionals guided by Dave will continue to move the Association forward on a positive, constructive path.

So, you may ask, what does this mean for you?

For the most part, nothing much will change. NCRA will continue to offer the many programs and benefits that you have come to know and love. In matters great and small, NCRA is dedicated to you, our members, and to moving forward in a positive way.

Want to vote? Sign up now

"I voted" sticker with American flag

Photo by Vox Efx

NCRA’s Constitution & Bylaws permit members to cast their votes in contested elections and on bylaws amendments via secure, online means, even if they can’t attend the Annual Business Meeting at the Convention & Expo. But to exercise the right, members must have an active email address on file in NCRA’s membership database. This will enable NCRA to keep you informed if a contested election or amendment is coming up for a vote and provide information on how to register and cast your vote online. Members who are eligible to vote will be able to sign on to the secure website and then vote through a private, secure link during the 12-hour voting period.

Please make sure that NCRA has an active email address in the database by July 15. Contact the Member Services and Information Center at 800-272-6272, or update your NCRA account at and follow these instructions:

  1. Log in with your Member ID number and password. If you forgot your password, click on the “Forgot/Reset Password” link to follow the instruction prompts.
  2. Select “My NCRA” and then “My Main Profile.”
  3. Make any necessary changes to your email address.
  4. Click “Save” at the bottom of the screen to save your updates.

In order to be able to vote on the amendments, individuals must join NCRA or provide an updated email to NCRA by July 15. Voting will occur in conjunction with the NCRA Annual Business Meeting in Las Vegas on Thursday, Aug. 10.

Members may cast their votes regarding Bylaws amendments and on any two-party elections to the Board of Directors via their phones, tablets, or computers. Voting will begin within two hours after the close of the Annual Business Meeting, which will be held on Thursday, Aug. 10, from 8:30–11 a.m. PT. Voting is open for 12 hours.

Is your information for the 2017-2018 NCRA Sourcebook correct?

By Jennifer Late

If you don’t know the answer to this question, it’s time to check by visiting

If you have moved, started a new job, or if you just haven’t looked at the new site recently, it’s time to update your print and online NCRA Sourcebook profiles.

NCRA provides both the print and online NCRA Sourcebook to help lawyers, paralegals, court reporting and captioning firms, members of the deaf and hard-of-hearing community, and other court reporters find NCRA members. Don’t be left out of these important resources. Update your profiles today!

The deadline to update your profile for the inclusion in the print NCRA Sourcebook is April 15. You can update your online NCRA Sourcebook listing anytime you have a change in circumstance.

Instructions for updating your profiles

  1. Log in to the member access area of the home page on

The “My Main Profile” tab is your information for the print 2017–2018 NCRA Sourcebook. And the “My Sourcebook Listings” tab is your information for the online NCRA Sourcebook. For many members, this information may be identical, but some members may request that different data be shown in these areas. If you forgot your password, click on the “Forgot/Reset Password” link on and follow the instructions.

  1. Confirm your information for the print 2017–2018 NCRA Sourcebook.

The print 2017–2018 NCRA Sourcebook will go into production in just a few short weeks. Select the “My Main Profile” button to view the information that will appear in your basic print listing if you do not make changes by April 15.

If any of your print 2017–2018 NCRA Sourcebook information needs to be updated, please:

  1. Make your necessary changes
  2. Click “Save” at the bottom of the screen to save your updates

If you wish to purchase multiple listings, display advertising, Buyer’s Guide advertising, and Premium or Premium Plus firm directory listings for the print 2017–2018 NCRA Sourcebook, please contact by May 1.

  1. Confirm your information for the online NCRA Sourcebook.

The online NCRA Sourcebook is available 24/7 for updating. Select the “My Sourcebook Listings” button to view the information that will appear in your basic online listing unless you make changes.

If any of your online NCRA Sourcebook information needs to be updated, please:

  1. Choose “Update”
  2. Make your necessary changes
  3. Click “Save” at the bottom of the screen to save your updates

If you wish to purchase a Premium or Premium Plus listing for the online NCRA Sourcebook, choose “View/Upgrade” in step 1 above.

A few last notes about updating your Sourcebook listings.

Your credentials can only be updated by NCRA staff and state credentials are not listed in the NCRA Sourcebook. For accuracy and security purposes, we cannot accept verbal changes over the phone. If you have questions about your information, please email

Jennifer Late is NCRA’s Assistant Director of Membership. She can be reached at