The CLVS experience at the NCRA Convention & Expo

Back view of a packed classroom. In the front left, a man sits on a chair in front of a PowerPoint presentation; the slide is on the topic "computer as recorder."

Jason Levin leads a discussion on equipment during the CLVS Seminar at the 2017 NCRA Convention & Expo

By Jason Levin

Each year at the NCRA Convention & Expo, videographers from across the country (and even from around the globe) meet for a three-day intensive course. Instructors and attendees go over everything necessary for starting a career as a deposition videographer. While the primary purpose of the CLVS Seminar is to instruct both novice and experienced videographers on how to become legal videographers, perhaps even more crucial is impressing upon them the importance of a professional and respectful relationship between reporter and videographer. Any reporter who has had a bad experience working with an uncertified videographer can appreciate the value of the CLVS certification process.

The curriculum for the CLVS Seminar is developed and taught by the CLVS Council, which is a team of volunteers who already have earned their CLVS certification. Attendees at the Las Vegas Convention had the privilege of being taught by a legend of legal video, Brian Clune, CLVS, who after twenty years of service to NCRA, stepped down from his post on the CLVS Council. Brian’s wealth of knowledge and inimitable charm will be greatly missed!

Attendance at this year’s Seminar was higher than anticipated. It was standing room–only until we brought in extra chairs to accommodate the high demand. An added benefit to having the CLVS Seminar at the Convention is the networking opportunities available to both videographers and reporting firms alike. I hear from firm owners all the time that they have great difficulty finding qualified videographers to cover their jobs. The CLVS certification is the gold standard for identifying competent and vetted legal videographers and sets them apart from the rest of the field.

In addition to teaching the legal video curriculum at the Convention, the CLVS Council also administers the Production Exam. This is a thirty-minute timed examination in which the candidates video a mock deposition under real-life circumstances. We grade them on how they conduct themselves in the deposition as well as the video record they produce. I am pleased to report that the results of the CLVS practical exam at this Convention had the highest passing rate in many years, which I believe is a testament to the quality of teaching at the Seminar.

The next opportunity to take the practical exam will be Sept. 30-Oct. 1 at NCRA headquarters in Reston, Va. Based on the attendance in Las Vegas, NCRA expects the time slots for the Production Exam to fill up quickly, so reserve your spot now! Visit for more information about this program or to register.


Jason Levin, CLVS, of Washington, D.C., is chair of NCRA’s CLVS Council. He can be reached at

Highlights and takeaways from the sessions at the 2017 NCRA Convention & Expo

Attendees at the 2017 NCRA Convention & Expo had the opportunity to attend an array of sessions and educational workshops designed to help them increase their professional experience and hone their skills. The summaries below highlight a few of these sessions.

Fast, faster, fastest

View from the back of a meeting room with rows of people facing a panel and a projector

Kelly Shainline, Jason Meadors, and Keith Lemons present “Fast, faster, fastest” to a full house

One of the first sessions to kick off the 2017 NCRA Convention & Expo, “Fast, faster, fastest” with Kelly Shainline, RPR, CRR; Jason Meadors, FAPR, RPR, CRR, CRC; and Keith Lemons, FAPR, RPR, CRR, was packed with standing room only. The nuts-and-bolts realtime session went through step by step how to set up for good realtime. “My first page, I just consider it a sacrificial goat,” Meadors said to laughter, but the presenters emphasized the importance of good preparation as the key to strong realtime. For example, for legal work, the presenters said to get the appearance page ahead of time and use that to do some research. “Let’s say there’s a doctor,” said Lemons. “Look up online what kind of medicine they do — such as obstetrics and gynecology — and use that to build specific words in a dictionary.”

“I won’t be mean,” Meadors said, “but I will be firm to get what I need,” especially for CART or captioning work.

The presenters all said that they do prep the night before — although the length of time varied a bit based on how important the trial was, how many people would be seeing the realtime, and if there would be a rough draft, for example – but also emphasized the importance of arriving early to the job. Shainline said that while she often prepares brief forms the night before, after she sets up at the job, she does some practice with those briefs to help get them into muscle memory.

Gadgets and gizmos

Merilee Johnson, RDR, CRR, CRC, and Micheal Johnson, RDR, CRR, lead a session filled with dozens of specific gadgets, gizmos, and app recommendations to make life easier both on and off the job. For example, for the office, Merilee and Micheal shared:

  • a few types of charging stations, including the Satechi USB Charging Station, which charges up to six devices at a time, and the EZO power desktop, which Merilee says she’s brought on jobs as a value add to help attorneys plug in their devices;
  • second monitors, including the Duet Display app, which turns an iPad into a second screen (currently only for Apple products), and the Mimo, which is a small second monitor – both Micheal and Merilee said they’ve found it helpful to use a small second monitor to free up real estate on their laptop and move over, for example, BriefIt on a second screen; and
  • cable management gadgets, including the Baltic Sleeve, which is a Velcro sleeve that wraps around a bunch of cables, and the Safcord, which is also a Velcro solution that performs the same function as gaffer’s tape, except it’s reusable.

How to compete with some of the best

In a session that was part of the Student Learning Zone at the 2017 NCRA Convention & Expo, Chase Frazier, RMR, CRR, CRC; Tami Frazier, RMR, CRR; and Ron Cook, FAPR, RDR, CRR, CRC, gave concrete tips to students on improving their writing while getting through school. The three presenters came from a variety of perspectives: a captioner, an official, and a freelancer.

Chase had strong realtime skills coming out of school, but he didn’t have his state CSR. Because of this, he went into captioning. Tami started as an official out of school because a job opened up at the right time. She said that while court work can be a little faster than depo work — and trials are more controlled — new professionals shouldn’t avoid going right into court after school. And Ron cited the freedom and money potential as perks to freelancing, but he admitted that one downside is the lack of benefits. (He is also a partner in a firm.)

Tami taught both of her sons (Chase and brother Clay Frazier) to write steno, and she did so paperless. She also emphasized perfection. When Chase was at 200 wpm, she saw that while he had the speed, he was writing sloppy and with no punctuation. She had him go back to 160 and work back up while also working on writing perfectly. Chase attributed this experience to his strength in realtime.

A woman speaks into a microphone. She is sitting amongst rows of people at a conference session.

An attendee shares her thoughts during a session at the 2017 NCRA Convention & Expo

“A lot of people don’t emphasize the mental part of practicing,” said Ron. “If you don’t think you’re going to get it, you won’t get it.” He provided a couple metaphors for practicing, including “slow things down” — meaning to slow things down mentally, stay relaxed, and go with the flow.

Tami recommended practicing about 10 percent faster than her goal speed (which was a technique that she used to get through school). “You always want to be pushing yourself,” she said. Pick tough dictation, she suggested — “and I’m a real believer in lit — it makes you write; there’s nothing easy about lit,” she said. She also suggested practicing a five-minute take at least ten or fifteen words per minute faster than the goal speed. But since she also emphasized aiming for perfection, repeating a take until writing it perfectly will clean up a reporter’s writing and also gives the reporter an opportunity to work in briefs and phrases. “The better writer you are, the easier the job,” she said.

Business of being a court reporter

Charisse Kitt, RMR, CRI; Jessica Waack, RDR, CRR; Mike Hensley, RPR; and Katherine Schilling, RPR, presented a mock deposition as part of the Student Learning Zone at the 2017 NCRA Convention & Expo. With Schilling playing the part of newbie reporter, the mock deposition went through a variety of typical situations that a new reporter may not have encountered before or covered in school. At each “freeze frame,” the panelists discussed how they would handle each situation. A few of the situations were:

Introducing yourself at the beginning of the deposition: Kitt said she makes a point of greeting all of the lawyers in the room with a firm handshake. Waack expanded on this by saying that she makes sure her ears are over her shoulders over her hips, so she’s standing with confidence and not hunched over.

Swearing in the witness: Waack suggested having a physical piece of paper with the oath to refer to. She also said to make sure to include “swear or affirm” in the wording, since some witnesses don’t want to swear, and to avoid the phrase “so help you God.” Hensley pointed out that reporters should always check with their state association or firm first to see if there’s a preset oath that the reporter should be using.

Using briefs for names, words, and phrases: For briefs, Hensley pointed out that they don’t have to make sense on paper as long as they make sense to you to write. Kitt said she likes to get to a job at least 30 minutes early so she can use the time to jot down some briefs. And Waack suggested using LinkedIn to find the proper spellings of witnesses, etc., although she added that this will likely lead to some odd friend requests. She also said that after she’s developed a brief for an acronym, if the speaker suddenly uses the full term, she simply writes the brief twice.

The witness is talking too fast: Kitt said, “Don’t ever depend on your audio,” stressing that it’s the reporter’s responsibility as the record-keeper to keep in control and stop any fast talkers to tell them to slow down. Waack says she likes to reset the speaker to the point where she lost the record by saying, “You were talking about [subject].” And Hensley favors using a visual hand signal – physically lifting his hands up off the machine to show the room that something is up with the reporter.

Hensley also emphasized throughout the session the importance of knowing your software.

Beyond English

Stanley Sakai, CRC, led a session that focused on captioning in other languages, especially Spanish. The discussion was guided partially by Sakai’s prepared presentation and partly by the audience’s questions.

Sakai has a working knowledge of eight different languages with varying levels of fluency, including Dutch, German, Japanese, Korean, and Spanish. Prompted by a question from the audience, he explained that one of the methods he uses to keep up with such a wide variety of languages is to have different devices set to different languages (for example, his tablet set in one language and his mobile phone in another). He also takes the opportunity to look up words he encounters on the fly and to read articles, etc., in a language other than English so he learns content and vocabulary at the same time.

The session description specifically highlighted Spanish, and the growing need for Spanish captioning came up in the discussion, both domestically and abroad. Sakai talked a little bit about the differences between baseline speeds in English and Spanish and how Spanish is at a slightly slower speed. He also discussed his methods for doing CART work in German and how steno systems work in Korean and in Japanese. Sakai had to adjust his steno theory in order to provide CART, which was for a German language class, and he even had to be prepared to jump between German and English. Similarly, in the discussion, he pointed out that the Korean and Japanese languages toggle between different writing systems based on the specific words, and reporters and captioners in those countries need to have keyboards that are set up to quickly switch between the writing systems at the speed of spoken language.

Read all the news from the 2017 NCRA Convention & Expo.

Wyrick wows the crowd during the Premier Session keynote

Back view of a dark event room full of people. At the front is a man standing in the front on a stage; he's also projected on a screen.Steve Wyrick, known as the Daredevil Magician, brought some extra-special magic to the 2017 NCRA Convention & Expo during his keynote address at the Premier Session. He performed several illusions, including bringing Ms. Pac-Man to life from an old video game console, linking together three rings provided by members of the audience, and turning a $100 bill into a $1 bill – and back again, to the relief of the attendee who had supplied the original $100.

Unfortunately, Planet Hollywood (along with Paris and Bally’s) lost power for a couple hours during Wyrick’s presentation, but when the lights came back on, attendees had the opportunity to see the rest of the show.

The grand finale of Wyrick’s performance was essentially a “steno mad libs.” Wyrick told a fictional story of a couple court reporters who had snuck out to a casino on the Strip, had a good time, and came back late the next day. Members of the audience predicted the names of the reporters, the casino, their preferred drink, and the time the reporters returned. In the midst of this, Wyrick talked about an alleged Aunt Mable who had been a reporter and said he’d become interested in steno and went on YouTube to teach himself how to write in steno. He drew the audience’s attention to a box that had been hanging from the ceiling. When the story was complete, he brought the box down and, to the audience’s delight, he pulled out a ream of steno paper with the audience’s predictions to the story written in steno.

AMBI5559Throughout his presentation, Wyrick highlighted some of the ways that court reporters and magicians are similar. He pointed out that both reporters and magicians work with their hands. They are sworn to secrecy — reporters know that they must handle confidential information carefully. Everything has to be perfect with fine attention to detail. And both reporters and magicians find success with thorough preparation, including developing a backup plan and working through logistics.

Other highlights of the Premier Session included the recognition of international attendees from eight different countries, certification holders, and past presidents. Joanne Lee, RPR, a Florida reporter who works with Esquire Deposition Solutions (the Premier Session sponsor), provided an update on the work that the company has been doing to help students successfully complete online programs and to get millennials more involved in the profession. NCRA’s 2017-2018 Board of Directors was installed, including NCRA Immediate Past President Tiva Wood, FAPR, RDR, CMRS, being magically transformed into NCRA President Chris Willette, RDR, CRR, CRC. Ed Johnson, FAPR, RPR, CRR, introduced his fellow Wisconsinite with a top ten list of “things you may not know about Chris Willette,” including a quip that in a Speed Contest, if the topic was cheese, Willette could beat Mark Kislingbury, FAPR, RDR, CRR. Willette gave her first address to the membership, which focused on the importance of hard work, service, and perseverance. And Nancy Varallo, FAPR, RDR, CRR, was recognized as the 2017 Distinguished Service Award recipient. As she accepted the award, Varallo thanked all of her mentors who have helped her get to this point.

Lindsay Stoker, RPR, CRC, from Fullerton, Calif., provided the on-site CART captioning for the event.

Read all the news from the 2017 NCRA Convention & Expo.

New NCRF Trustees inducted

The National Court Reporters Foundation’s newly elected Trustees began their three-year terms on Aug. 12 after being inducted into service at the Foundation’s annual Board of Trustees meeting taking place in conjunction with the 2017 NCRA Convention & Expo in Las Vegas, Nev.

The following individuals were elected to serve on the 2017-2018 NCRF Board of Trustees: Danielle Griffin, RPR, Phoenix, Ariz.; Karen G. Teig, RPR, CRR, CMRS, Cedar Rapids, Iowa; and Sandy VanderPol, FAPR, RMR, CRR, Lotus, Calif.

Danielle Griffin represents the future of the profession and can aid NCRF in its continued focus on helping students finish court reporting school and new reporters acquire the opportunities to thrive in the profession. She grew up in the court reporting field, working in her mother’s firm in Phoenix from the time she was in middle school, an experience that gives her more in-depth understanding of the business and profession than the average new reporter. As a new reporter with diverse experience and contacts, Griffin commits fully to everything she does. Griffin comes from a culture of volunteerism and strong fundraising experience and understands the value of networking and using those contacts to help make whatever she’s tasked with successful.

Karen Teig has extensive experience volunteering and serving on boards in both her personal or professional life, and she has had specific training on how to advocate for a philanthropic project. This has given her a thorough understanding of what it takes to be both a worker and a leader. She has served on numerous state and national committees; is a past state and national board member; and is past president of her state association. Teig has a true spirit of giving back and has been a long-time supporter of NCRF, whether promoting NCRF during state rep visits, transcribing histories for the VHP program, helping raise funds through her service on the Angels Drive Committee, or donating to NCRF through the Angels program.

Sandy VanderPol is a committed volunteer who has contributed extensively to the profession by writing articles, giving presentations, and serving on many court reporting association committees and boards. She has strong leadership experience, having been president of both her local and state court reporting associations. VanderPol’s accomplishments are well known as the recipient of NCRA’s Distinguished Service Award, and she is highly respected within the NCRA membership for her work ethic, ability to think outside the box, and intimate knowledge of and passion for the profession.

The new Trustees will be joining NCRF Chair Nancy Hopp, FAPR, RDR, CRR, CRMS, St. Louis, Mo.; Secretary Debra Dibble, RDR, CRR, CRC, Woodland, Utah; Debra K. Cheyne, M.A., CSR, Sherwood, Ore.; Jane Fitzgerald, RMR, Pleasant Hill, Iowa; Tami Keenan, FAPR, RPR, CPE, Battle Creek, Mich.; Cregg Seymour, Baltimore, Md.; and Nancy Varallo, FAPR, RDR, CRR, Worcester, Mass.

Read all the news from the 2017 NCRA Convention & Expo.

Weigl and Boenau earn back-to-back wins

Jeff Weigl repeats with 2017 Speed Contest win

Jeff Weigl repeats with 2017 Speed Contest win

Jeffrey Weigl, RMR, CRR, CRC, from Edmonton, Alberta, Canada, repeated as the 2017 Speed Contest champion. Weigl won with an overall score of 97.268%. John Wissenbach, RDR, CRR, CRC, of San Francisco, Calif., earned second place overall with a final score of 96.382%. Weigl and Wissenbach were the only two contestants to qualify in all three legs of the contest. Dee Boenau, RDR, CRR, CRC, of Sarasota, Fla., earned the blue ribbon for the Literary leg of the Speed Contest while Weigl earned the top spot in both the Legal Opinion and Testimony legs.

Dee Boenau earns third trophy with 2017 Realtime Contest win

Dee Boenau earns third trophy with 2017 Realtime Contest win

Boenau also repeated her Realtime Contest win from 2016. Boenau previously won the contest in 2010 and 2016, bringing her total Realtime Championships to three. Weigl placed second overall in the Realtime Contest with an overall score of 98.117%. Doug Zweizig, RDR, CRR, took third with a score of 97.875%. A four-way tie for the testimony leg of the Realtime – with 12 errors each – had Boneau; Zweizig; Mark Kislingbury, FAPR, RDR, CRR; and Jennifer Schuck, FAPR, RDR, CRR, CRC, earning blue medals for their efforts.

The Speed Contest consists of three legs: literary at 220 wpm, legal opinion at 230 wpm, and testimony at 280 wpm. Contestants have a total of 90 minutes per leg for transcription. The Realtime Contest consists of two legs: literary at 200 wpm and testimony at 225 wpm. Contestants turned in an RTF or ASCII file immediately following the end of dictation. In both contests, contestants must receive 95 percent accuracy to qualify; accuracy also determines the winners. The contests were held at the beginning of the NCRA Convention & Expo, Aug. 10-13 in Las Vegas, Nev.

View the Speed Contest results.

View the Realtime Contest results.

Read all the news from the 2017 NCRA Convention & Expo.

2017 Speed Contest results


Place   Errors Percentage
1 Jeffrey Weigl, RMR, CRR, CRC 77 97.268%
2 John Wissenbach, RDR, CRR, CRC 133 96.382%



Place   Errors Percentage
1 Dee Boenau, FAPR, RDR, CRR, CRC 7 99.350%
2 Doug Zweizig, RDR, CRR 9 99.164%
3 Chase Frazier, RMR, CRR, CRC 13 98.792%
4 Jeffrey Weigl 14 98.700%
5 Tricia Rosate, RDR, CRR 15 98.607%
6 Karen Tyler, RDR, CRR, CRC 18 98.239%
6 John Wissenbach 18 98.239%
7 Traci Mertens, RDR, CRR, CRC 20 98.143%
8 Donna Urlaub, RMR, CRR 21 98.050%
9 Anthony Trujillo, RMR, CRR 22 97.957%
10 Andrea Couch, RDR, CRR, CRC 23 97.864%
10 Melanie Humphrey-Sonntag, FAPR, RDR, CRR, CRC 23 97.864%
11 Tami Frazier, RMR, CRR 28 97.400%
12 Ronald Cook, FAPR, RDR, CRR, CRC 36 96.657%
13 Patricia Nilsen, RMR, CRR, CRC, CRI 37 96.565%
14 Rich Germosen, RMR, CRR 39 96.379%
15 Kathryn Thomas, RDR, CRR, CRC 43 96.007%
16 Bernice Radavich, RDR, CRR, CRC, CPE 48 95.543%
17 Joshua Edwards, RDR, CRR 49 95.450%
18 Karyn Menck, RDR, CRR, CRC 51 95.256%
19 Patrick Mahon, RMR, CRR 52 95.172%
19 G. Allen Sonntag, FAPR, RDR, CRR 52 95.172%



Place   Errors Percentage
1 Jeffrey Weigl 41 96.400%
2 Karen Tyler 43 96.225%
3 John Wissenbach 52 95.435%




Place   Errors Percentage
1 Jeffrey Weigl 32 97.704%
2 John Wissenbach 63 95.471%

* Contest results are preliminary.

2017 Realtime Contest results


Place   Errors Percentage
1 Dee Boenau, FAPR, RDR, CRR, CRC 27 98.688%
2 Jeffrey Weigl, RMR, CRR, CRC 39 98.117%
3 Doug Zweizig, RDR, CRR 43 97.875%
4 Chase Frazier, RMR, CRR, CRC 57 97.262%
5 Ron Cook, FAPR, RDR, CRR, CRC 59 97.170%
6 Andrea Couch, RDR, CRR, CRC 59 97.121%
7 Jennifer Schuck, FAPR, RDR, CRR, CRC 58 97.112%
8 Rich Germosen, RMR, CRR 65 96.781%
9 Dana Hayden, RMR, CRR 66 96.760%
10 Patricia Nilsen, RMR, CRR, CRC, CRI  71 96.506%
11 John Wissenbach, RDR, CRR, CRC 75 96.312%



Place   Errors Percentage
1 Dee Boenau 15 98.476%
2 Jeffrey Weigl 19 98.069%
3 Ron Cook 25 97.459%
3 Chase Frazier 25 97.459%
4 Doug Zweizig 31 96.850%
5 Andrea Couch 35 96.443%
6 John Wissenbach 40 95.935%
7 Dana Hayden 43 95.630%
8 Jennifer Schuck 46 95.325%
9 Terralyn Gentry, RPR, CRR, CRC 47 95.224%
10 Rich Germosen 48 95.122%
10 Patricia Nilsen  48 95.122%



Place   Errors Percentage
1 Dee Boenau 12 98.899%
1 Mark Kislingbury, FAPR, RDR, CRR 12 98.899%
1 Jennifer Schuck 12 98.899%
1 Doug Zweizig 12 98.899%
2 Rich Germosen 17 98.440%
3 Jeffrey Weigl 20 98.165%
4 Dana Hayden 23 97.890%
4 Patricia Nilsen, RMR, CRR, CRC, CRI 23 97.890%
5 Andrea Couch 24 97.798%
6 Donna Karoscik, RDR, CRR, CRC 29 97.339%
7 Chase Frazier 32 97.064%
7 Traci Mertens, RDR, CRR, CRC 32 97.064%
8 Ron Cook 34 96.881%
9 John Wissenbach 35 96.689%
10 Anthony Trujillo, RMR, CRR 40 96.433%
11 Donna Urlaub, RMR, CRR 42 96.147%
12 Laurie Carlisle Hendrex, RMR, CRR 43 96.055%
12 Laura Kooy, RDR, CRR 43 96.055%
13 Tami Frazier, RMR, CRR 49 95.505%
14 Karen Tyler, RDR, CRR, CRC 52 95.229%
15 Deanna Dean, RDR, CRR 53 95.138%

* Contest results are preliminary.

Rosalie Kramm honored with the 2017 Santo J. Aurelio Award for Altruism

Rosalie Kramm receives NCRF altruism award

Rosalie Kramm receives NCRF altruism award

The National Court Reporters Foundation recognized long-time NCRA member Rosalie Kramm, RPR, CRR, San Diego, Calif., with the 2017 Santo J. Aurelio Award for Altruism. The award was presented to Kramm during the Awards Luncheon on Aug. 12 at the 2017 NCRA Convention & Expo, held in Las Vegas, Nev.

The Santo J. Aurelio Award is given to a working court reporter with more than 25 years of experience who has given back to the profession and to the court reporting community with no expectation of any reward.

Kramm began her career as a court reporter in 1981 working for Robinson & Vint Court Reporters. In 1985, she opened Kramm Court Reporting. According to comments submitted by those who nominated her, Kramm is regarding in the profession for her professionalism, willingness to help, and love of promoting the profession.

Read all the news from the 2017 NCRA Convention & Expo.

Eileen Beltz from College of Court Reporting honored with 2017 CASE Award

Jeff Moody, president of the College of Court Reporting, accepted the award on Beltz's behalf.

Jeff Moody, president of the College of Court Reporting, accepted the award on Beltz’s behalf.

Eileen Beltz, CRI, CPE, an instructor at the College of Court Reporting in Valparaiso, Ind., was honored with the 2017 Council on Approved Student Education (CASE) Award of Excellence. The announcement was made at a special awards luncheon held during the NCRA Convention & Expo in Las Vegas, Nev., Aug. 10-13. Beltz is from Avon, Ohio.

NCRA’s CASE Award of Excellence recognizes the important role student education plays in the court reporting profession and honors educators for their dedication, outstanding achievement, and leadership. Recipients are nominated by an NCRA member.

Read more.

Read all the news from the 2017 NCRA Convention & Expo.

2017-2018 NCRA Board of Directors announced

AMBI5599Christine J. Willette, RDR, CRR, CRC, a freelance court reporter from Wausau, Wis., was installed as NCRA’s 2017-2018 President during the Premier Session held Aug. 11 as part of the 2017 NCRA Convention & Expo. The event took place at the Planet Hollywood Resort & Casino in Las Vegas, Nev. Nativa P. Wood, FAPR, RDR, CMRS, a freelance reporter from Mechanicsburg, Pa., will now serve as Immediate Past President having passed the gavel to Willette.

In addition, Meredith A. Bonn, RPR, Webster, N.Y.; Robyn M. Hennigan, RPR, CRI, Springfield, Ohio; and Tonya J. Kaiser, RPR, CMRS, Fort Wayne, Ind., were installed as new directors. They will serve three-year terms.

Read more.

Read all the news from the 2017 NCRA Convention & Expo.