NCRA member earns award for service to the disability community

Karla Martin poses with Mayor Mark Mitchell after receiving her award

Karla Martin poses with Mayor Mark Mitchell after receiving her award

On April 25, Karla Martin, RPR, was presented with the Business Leadership Award at the 29th Annual Mayor’s Disability Awards in Tempe, Ariz. She was recognized for her work in CART captioning, including covering deaf and hard-of-hearing events and for her volunteer work with the emergency responder interpreter credentialing pilot program. Martin answered a few questions for the JCR Weekly about her background in CART captioning and what the award means to her.

Tell me about what kind of work you do and who some of your clients are.

I provide CART captioning services for several state agencies in Arizona, and I have provided services on-site and remotely for Arizona State University (ASU) and most of the community colleges in the Phoenix metro area. I also work with the Arizona Superior Court providing CART captioning for parties in civil and criminal cases. One of my most fun gigs is captioning live theater on cruise ships. I know it sounds so fun, but it can be challenging showing up and not knowing exactly what the setup and demands of the job will be.

Even though my focus is on CART captioning, I still take medical malpractice depositions that comprise possibly 10 to 20 percent of my total business. It’s true that real life can be so much more interesting than fiction, and I love what I learn every day on the job. I think it’s ironic that I have learned so much about working in court as a CART captioner. I worked as a freelance reporter taking depositions prior to transitioning to CART captioning.

How were you nominated for the Business Leadership Award?

I was nominated for the Community Service Award by Michele Michaels, who is the hard-of-hearing specialist for the Arizona Commission for the Deaf and the Hard of Hearing. I have been providing CART services for several of the local Hearing Loss Association of America groups for a number of years, and I believe that is one of the reasons Michele nominated me. When the decision was made, I was awarded the Business Leadership Award. I feel like I do fit in both categories.

The mission statement of the awards event is: “Since 1988 Tempe has proudly presented the Mayor’s Disability Awards honoring excellence in individuals with disabilities, employers, and others who have shown dedication to the equality, inclusion, and commitment to improving the quality of life for all Tempe residents. The goal of this annual event is to encourage everyone to work towards a fully inclusive and accessible Tempe.”

I live in Tempe, and I have played flute and piccolo in Tempe Symphony since 1990. This is a community symphony, and all of the players are volunteers. My first CART work was at ASU, also located in Tempe. I am also an advocate for animals, and I have served on boards of animal welfare organizations.

What does it mean to have been recognized for your work within the community?

I’m honored to be recognized by the City of Tempe. I’ve been committed to providing services for the Deaf and hard-of-hearing community for over 20 years. I took four semesters of American Sign Language so I could better communicate with clients and colleagues who were Deaf. One of my favorite things about CART work is the appreciation expressed by clients. It’s so rewarding when someone randomly thanks you for the service they received.

Did you have any idea you were being considered?

Yes, I knew that I was being nominated. Michele requested information from me to assist her in the nomination process. I had attended the event a few times in the past, and I had secretly hoped one day I would receive an award.

Why is providing CART to those with hearing loss so important to you?

There are many reasons providing CART is important. It’s an accommodation for a protected class of individuals under the Americans with Disabilities Act. Our services provide communication access for our consumers’ safety, health, education, training, legal matters, and entertainment. Some days the importance is to raise the awareness of our services to administrators and disability resource managers of high schools, colleges, and hospitals. Other days it’s demonstrating to consumers what is possible with CART captioning technology to enhance their lives by receiving equal access to communication at their workplace.

How long have you been a CART captioner? Were you a freelancer or official court reporter prior? How long have you provided CART services?

I started providing CART for ASU in 1995. At the time I was working as a freelance deposition reporter. I started with some evening classes because I didn’t want to turn down depo work. After that it was a transition process. In 2005, I took a part-time staff position at ASU for a few years.

How did you enter the profession? How long have you been in the profession?

My first job as a reporter was at a freelance agency in Rochester, N.Y., in January of 1979. At that time I had been out of school for four months and passed part of my Illinois CSR. I was working as a legal secretary in Decatur, Ill. I moved to New York for the opportunity to work immediately since they didn’t require certification. It was a really busy firm, and I started taking medical malpractice depos six months after starting work as a freelancer. I had a great mentor reporter there. The firm was one of the first to embrace computer-assisted translation, as it was called then. After two years, I moved to Arizona for warmer weather.

Where did you go to school?

I decided to pick up court reporting as a “minor” while I was pursuing a bachelor’s degree in applied music at Southern Illinois University – Carbondale. Between the flute and my machine, I spent the majority of my last two years of college in a practice room. I didn’t know what court reporting was until I had two roommates at college one summer who were finishing their internship and told me when they got out of school, they were going to “make a lot of money.”

What has been the most rewarding part of your career?

It’s rewarding for me when I work with someone who is going to school, and then later after they graduate and are working in their chosen field, we end up working together or see each other at disability-related events. It’s always rewarding when clients graduate from their programs of study, especially when I attend or work their graduation ceremonies. I like to believe I contributed to their success.

Please add any additional information you feel would be helpful to include.

Several government agencies in Arizona partnered in 2016 to create the Arizona Emergency Response Interpreter Training for ASL interpreters and CART captioners. The agencies are the Arizona Commission for the Deaf and the Hard of Hearing, Arizona Department of Emergency and Military Affairs, Department of Forestry and Fire Management, and Maricopa County. I am one of three CART captioners in Arizona who were selected, trained, and received the emergency response interpreter credential. The program is a pilot, and the sponsoring agencies are hopeful other states will follow Arizona’s lead and create emergency response training programs for interpreters and CART captioners in their states.

Herder & Associates offering multi-state deposition services

JCR logoIn a press release issued April 12, Marty Herder announced that Herder & Associates is now offering multi-state deposition assistance to attorneys scheduling depositions in these complicated cases. Herder & Associates is based in Phoenix, Ariz.

Read more.

Arizona’s Herder & Associates expands technological services

JCR logoA press release issued March 10 announced that Arizona-based Herder & Associates now offers live videoconferencing, which allows lawyers to connect with one of the firm’s deposition suites.

Read more.

Firm Owners Executive Conference combines fun and learning for attendees

More than 180 attendees and guests networked between educational sessions at the 2017 NCRA Firm Owners Executive Conference held Feb. 12-14 in Tucson, Ariz.

080_resizedKeynote speaker Susan Solovic took to the stage and shared with attendees her insights and secrets to becoming a successful entrepreneur. Solovic, an Internet pioneer who cofounded and grew one of the first video-based Internet sites to a million-dollar-plus entity, is also an award-winning serial entrepreneur and best-selling author. Learn more about Solovic’s presentation.

Also on the bill was Laurie Forster, one of America’s leading wine experts and author of the award-winning book The Sipping Point: A Crash Course in Wine. Forster hosted a wildly successful fun-filled networking session where attendees identified wines and teamed up to develop their own wine and brand.

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Attendees present their wine brand during the “Name That Wine” session

Multi-time attendee Anthony Krause, vice president of McCorkle Litigation Services in Chicago, Ill., said he enjoyed keynote speaker Solovic as well as the networking opportunities that were available.

“I have attended perhaps many Firm Owner events. I would tell someone thinking of attending to be sure and attend the main seminars as well as all of the networking events,” he said.

Other highlights of the event included a presentation by Mike Nelson, NCRA CEO and Executive Director, of the findings from NCRA’s 2016 Firm Owners Economic Benchmarking Survey, and two sessions led by Nancy Varallo, RDR, CRR, owner of The Varallo Group, Worcester, Mass., that addressed “Mobilizing Your Dreams: A 21st Century Strategic Plan” and “Journey to the Center of a Client Decision.”

Firm Owners attendees participate in the poker run

Firm Owners attendees participate in the poker run

“The networking opportunities were great. I also learned a lot of good marketing strategies, which I am already employing in my business,” said first-time attendee Beth Fein, CLVS, with BWA Video in Houston, Texas.

Other sessions addressed understanding financial statements and competing successfully. Attendees also participated in a poker-run nature-hike networking event and a special Valentine’s Day closing reception.

The 2018 NCRA Firm Owners Executive Conference is scheduled for Jan.28-30 in St. Petersburg, Fla., at the Loews Don CeSar Hotel.

2017 Court Reporting & Captioning Week: It’s been a very busy week

Members of state court reporting associations across the country have spent the week celebrating their profession by participating in career fairs, visiting court reporting schools, hosting Veterans History Project events, and being quoted by local media, in honor of the 2017 Court Reporting & Captioning Week.

State associations and schools around the country promote the profession

For members of the Kansas Court Reporters Association (KCRA), however the week proved to be exceptionally busy. KCRA members kicked off the week by meeting with the state’s governor and securing an official proclamation recognizing 2017 Court Reporting & Captioning Week. In addition, representatives from the association were also invited to visit with members of the state’s Supreme Court where they also secured another official proclamation and pictures with the justices.

Left to right: Cayley Rodrigue, Kelley Morrison, Judge Michael Joyce, Brenda Highberger, Cindy Isaacsen, Judge Thomas Sutherland

Left to right: Cayley Rodrigue, Kelley Morrison, Judge Michael Joyce, Brenda Highberger, Cindy Isaacsen, Judge Thomas Sutherland

KCRA members marched onward throughout the week with other stops. They visited with members of the State Judiciary Committee where reporters provided a realtime presentation that left the attendees mesmerized. They also visited with members of the Johnson Board of County Commissioners complete with breakfast and another realtime demonstration that led to yet another official proclamation recognizing the week.

KCRA members wrapped up their celebration with a special write-a-thon at Neosho County Community College to help raise funds to aid students in its court reporting program.

“It’s been a very busy week,” said Cindy Isaacsen RPR, an official court reporter from Olathe and president of KCRA.

Kelley Morrison provides a demonstration

Kelley Morrison provides a demonstration

“I think I’ve said Court Reporting & Captioning Week about 1.75 million times. This week was just another way to spread the word about court reporting and captioning. It’s not just the young people we have to educate about what we do,” Isaacsen added. “My judge always says that I think court reporting is the best job out there … he’s right.”

2017 Court Reporting & Captioning Week also earned national recognition from U.S. Rep. Ron Kind (Wis.) in a floor speech before the U.S. House of Representatives on Feb. 14, and by state governors in Alabama, California, Colorado, Florida, Illinois, Iowa, Kansas, Minnesota, North Carolina, Ohio, Oklahoma, Pennsylvania, South Dakota, Washington, and Wisconsin as well as by officials in Bexar County, Texas.

Presentation at Bryan University

Presentation at Bryan University

Other activities included visits with students at GateWay Community College in Phoenix and Bryan University in Tempe, both in Arizona. A number of members who visited with students were in the area attending the 2017 NCRA Firm Owners Executive Conference being held in Tucson. Students at both sites were able to ask the professionals questions and for advice. The panel discussion at Bryan University was open to both on-site and online students.

Members of the Missouri Court Reporters Association visited with state legislators in Jefferson City when they held their annual cookie drop. “We are always warmly received and welcomed, and this time was no different,” said Linda M. Dattilo, RPR, an official court reporter from Florissant, Mo., and the association’s executive director.

Students at GateWay Community College

Students at GateWay Community College

“They know when we’re coming, and we’ve had senators call our lobbyists and ask where the cookies are because they are waiting for them. At the end of the day, we’re always exhausted by all the running around, but satisfied, and hopefully they are too,” she added.

Members of the Wisconsin Court Reporters Association also promoted the court reporting and captioning professions at an open house held by North Wisconsin Technical College in Green Bay.

Finding the spotlight: Court Reporting & Captioning Week in the news

As with all previous Court Reporting & Captioning Week celebrations, the efforts of NCRA members at the state and local levels were also successful in getting the word about the profession and its benefits as a career to media outlets in their areas. Among those:

NCRF Hard-of-Hearing Heroes oral histories project spotlighted

The Andrews Gazette (Easton, Md.) posted an article about the Hard-of-Hearing Heroes Veterans History Project event that NCRF and the Hearing Loss Association of America will host on Feb. 18 in Bethesda, Md., as part of NCRA’s 2017 Court Reporting & Captioning Week.

DMACC hosting activities for National Court Reporting & Captioning Week

The Newton Daily News posted an article on Feb. 9 announcing that the Des Moines Area Community College, Des Moines, Iowa, is hosting several events to mark 2017 Court Reporting & Captioning Week. Among the activities will be two information sessions where prospective students can learn about the court reporting and captioning professions.

Illinois governor recognizes 2017 Court Reporting & Captioning Week

In an article posted Feb. 13, the RegisterNews.com, Mt. Vernon, Ill., announced that Gov. Bruce Rauner has designated Feb. 11-18 as National Court Reporting & Captioning Week. The article also noted that several court reporters from the 2nd Judicial Circuit will promote the profession at an upcoming local career fair.

Planet Depos announces success of court reporter mentoring program

In a press release issued Feb. 13, Planet Depos reported that its Planet Institute, a student-to-career mentoring program, has had a successful first year.

Oklahoma court reporting firm launches education and advocacy effort

In a press release issued Feb. 10, NCRA member Ginger Baze, owner of Steno Services in Hugo, Okla., announced that her firm is launching an outreach and education campaign for National Court Reporting & Captioning Week.

Court reporting schools to exhibit at career day event in Texas

The Gilmer [Texas] Mirror posted an article on Feb. 13 about the Texas Supreme Court holding a formal court session to hear oral arguments in two cases at LeTourneau University in Longview, in conjunction with “Law as a Career Day” being held on campus. Numerous law schools, paralegal schools, and court reporting schools will have recruiting booths on-site.

Celebrating the silent keepers of the record

Star Levandowski, director of marketing at Stenograph, posted a blog on Feb. 3 highlighting the top three reasons to admire the stenography profession in honor of Court Reporting & Captioning Week.

But wait … there’s more

Read more about how national and state associations, schools, and vendors have celebrated Court Reporting & Captioning Week. You can also follow along on Facebook and Twitter.

Herder & Associates to help showcase unique career

jcr-publications_high-resHerder & Associates and the Arizona Court Reporters Association will honor the court reporting and captioning professions at a mixer at being held during Court Reporting & Captioning Week, according to a press release issued Feb. 8. Members of the profession are encouraged to attend and share stories on the importance of reporting and captioning, and to bring people up to date on market developments.

Read more.

Herder & Associates Court Reporters announces new location in Scottsdale, Ariz.

jcr-publications_high-resMarty Herder, CEO, of Herder & Associates, announced in a press release issued Jan. 23 that the firm added a new location in the heart of Old Town Scottsdale, Ariz., on Jan. 13.

Read more.

Corrected 2/9/17. The JCR reported that Herder & Associates had moved when in fact the company had opened a new location. The JCR regrets the error.

County and state agencies launch program that helps deaf and hard of hearing

jcr-publications_high-resThe Foothills Focus reported on Jan. 11 that Maricopa County, Ariz., Emergency Management has teamed up with state agencies to launch a pilot three-day program that includes training for American Sign Language interpreters and Communication Access Realtime Translation (CART) captioners.

Read more.

Missed the extended deadline? Don’t miss the keynote speaker

tucsonThere’s still time to register for the 2017 NCRA Firm Owners Executive Conference and hear how keynote speaker Susan Solovic, an Internet pioneer, cofounded and grew one of the first video-based Internet sites to a million-dollar-plus entity. Registration closes Feb. 3.

Keynote speaker Solovic, an award-winning serial entrepreneur and best-selling author, will take center stage and share with attendees her insights and secrets to becoming a successful entrepreneur. Her experience also includes being a former small business contributor for ABC News and hosting the syndicated radio program It’s Your Biz. She appears regularly as a small business expert on Fox Business, Fox News, the Wall Street Journal’s “Lunch Break,” MSNBC, CNN, CNBC, and other stations across the country. She has also hosted her own PBS special called Reinvent Yourself Now: Become Self-Reliant in an Unpredictable World. Solovic is also a featured blogger on numerous sites, including Constant Contact, Entrepreneur, AT&T Business Circle, FoxBusiness.com, MasterCard, Intuit, The Pulse of IT (HP), and Samsung.

This year’s conference venue, the gorgeous Loews Ventana Canyon Resort in Tucson, Ariz., provides the perfect backdrop for an exciting networking and getaway experience accented with an additional group of dynamic speakers and chances to interact with peers. Other event highlights include:

  • Laurie Forster, one of America’s leading wine experts and author of the award-winning book The Sipping Point: A Crash Course in Wine,will host a special fun-filled networking sessionForster has been featured in dozens of publications and has appeared on  Oz., Fox Business, ABC News, and other outlets. She also hosts her own show called The Sipping Point, where she explores recipes, wines, food, travel, and more. Attendees at this session will enjoy teaming up to identify wine selections and then battle to see who can really Name that Wine.
  • Mike Nelson, NCRA CEO and Executive Director, will present the findings from NCRA’s 2016 Firm Owners Economic Benchmarking Survey.
  • “Mobilizing Your Dreams: A 21st Century Strategic Plan,” an interactive session that The Varallo Group will present, is designed to teach attendees how to establish a long-term vision for their firm and more. The Varallo Group will also present “Journey to the Center of a Client Decision” exploring the court reporter–hiring decision process.
  • Strategic Business Direct will lead attendees in two sessions entitled “Understanding and Using Financial Statements as a Management Tool” and “How to Compete.”
  • NCRA President Tiva Wood, RDR, CMRS; President-Elect Chris Willette, RDR, CRR, CRC; and fellow firm owners will also lead teams on a poker-run nature-hike networking event.
  • Attendees will enjoy a special Valentine’s Day comedy night and closing reception.

Only attendees of the Firm Owners Executive Conference can take advantage of the special resort room rates. Multiple registration discounts are also available as long as they are accompanied by one full-priced registration. These discounts include all education sessions, networking events, and access to the exhibit area.

Make this event even better when you arrive early or extend your stay, and take advantage of special room rates that apply three days prior to and three days after the conference, negotiated for attendees by NCRA.

Attendees can also take advantage of an array of amenities, including waived resort fees on self and valet parking, fitness center access, yoga classes, and tennis court rentals. Other amenities include a free shuttle service to beautiful Sabino Canyon, discounts on golfing, spa facilities, and more.

In addition to being packed with networking opportunities, award-winning speakers and authors, cutting-edge educational content, and vendor speed dating, there is also more free time scheduled in the afternoons for attendees to network with each other on their own.

For more information or to register for NCRA’s most elite event of the year, visit NCRA.org/FirmOwners.

Register for the NCRA Firm Owners Executive Conference this holiday season and save $100

Register now for the 2017 NCRA Firm Owners Executive Conference, save $100, and give the perfect getaway and networking experience the new year has to offer, while taking advantage of the lowest registration rates offered for this event since 2012. In addition, you can arrive early or extend your stay — NCRA has negotiated the opportunity for a special room rate to apply three days prior to and three days after the conference.

The 2017 event is being held Feb. 12-14 at the gorgeous Loews Ventana Canyon Resort in Tucson, Ariz., which features an array of amenities for NCRA’s guests, including waived resort fees on self and valet parking, fitness center access, yoga classes, and tennis court rentals. Other amenities include a free shuttle service to beautiful Sabino Canyon as well as discounts on golfing, spa facilities, and more.

The 2017 conference also features a program packed with networking opportunities, award-winning speakers and authors, cutting-edge educational content, vendor speed dating, and more. This year’s program also features more free time in the afternoons for attendees to network with each other on their own, and tangible takeaways designed to ignite productivity and energize the business bottom line.

“This year’s Education Content Committee for Firms Owners has put together an outstanding program designed to help you develop better business skills, network, and have fun,” said Mike Bouley, RDR, Tucson, Ariz., who serves on the committee.

“The stunning Loews Ventana Canyon Resort is the place to be, and with the NCRA room block rate available both before and after the conference, I can assure you Tucson is a lovely getaway when winter is hitting hard. Plus we have outstanding local attractions to see including Kartchner Caverns State Park, the Arizona-Sonora Desert Museum, alpine skiing, authentic Mexican restaurants, and much more,” added Bouley.

Highlights include a dynamic presentation by Susan Solovic, an award-winning serial entrepreneur, best-selling author, and Internet pioneer. Solovic served as CEO and co-founder of one of the first video-based Internet sites, a company she grew from its infancy to a million-dollar-plus entity. She is also a former small business contributor for ABC News and has hosted the syndicated radio program It’s Your Biz. She appears regularly as a small business expert on Fox Business, Fox News, the Wall Street Journal’s “Lunch Break,” MSNBC, CNN, CNBC, and other stations across the country. She has also hosted her own PBS special called Reinvent Yourself Now: Become Self-Reliant in an Unpredictable World. Solovic is also a featured blogger on numerous sites, including Constant Contact, Entrepreneur, AT&T Business Circle, FoxBusiness.com, MasterCard, Intuit, The Pulse of IT (HP), and Samsung.

Laurie Forster, one of America’s leading wine experts and author of the award-winning book The Sipping Point: A Crash Course in Wine is also on the schedule to host a special fun-filled networking session. Forster has been featured in dozens of publications and has appeared on Dr. Oz., Fox Business, ABC News, and other outlets. She also hosts her own show called The Sipping Point, where she explores recipes, wines, food, travel, and more. Attendees at this session will enjoy teaming up to identify wine selections and then battle to see who can really Name that Wine.

Along with a look at NCRA’s 2016 Benchmarking Industry Trends Outlook, attendees are welcome to enjoy “Mobilizing Your Dreams: A 21st Century Strategic Plan,” an interactive session that will be presented by The Varallo Group designed to teach attendees how to establish a long-term vision for their firm and more. A second presentation, “Journey to the Center of a Client Decision,” will explore the court reporter hiring decision process. In addition, Strategic Business Direct will lead attendees in two sessions including “Understanding and using Financial Statements as a Management Tool,” and “How to Compete.”

NCRA President Tiva Wood, RDR, CMRS, President-Elect Chris Willette, RDR, CRR, CRC, and fellow firm owners will also lead teams on a poker-run nature-hike networking event. Teams will be assigned clues that will lead them to a location to get their playing cards, with a last stop to determine the winning hand.

A special Valentine’s Day comedy night and closing reception will wrap up the event with laughs and a final networking opportunity.

Registration for the Firm Owners Executive Conference is required to take advantage of the special resort room rates. Multiple registration discounts are also available as long as they are accompanied by one full-priced registration. These discounts include all education sessions, networking events, and access to the exhibit area.

For more information or to register for NCRA’s most elite event of the year, visit NCRA.org/FirmOwners.