Maintaining a freelance mind-set in an official world

By Risa Entrekin

Many reporters accept an officialship after years of freelancing and feel they can relax with only one person to keep happy: the judge. After the excitement wanes, however, complacency often manifests itself in job dissatisfaction and frustration. The official who maintains a freelance mind-set in an official world can avoid this and enjoy a successful and pleasant career. Here are a few thoughts on how to succeed at the business of officialships without really trying:

Technology: In this ever-changing world, the steno machine remains a steady, trustworthy foundation upon which we must build an environment to meet client demand. The “client” may be a judge, court administrative staff, a probation or parole officer, attorneys, pro se litigants and their families, or any combination of the above.

As new attorneys emerge on the scene who have been immersed in high-tech gadgetry since before they started kindergarten, the reporter’s ability to respond to their needs becomes increasingly important. Whether it is emailing transcripts in various formats or live streaming a realtime feed to off-site participants, an awareness of technological advancements and the willingness to acquire the skill and equipment necessary to respond to those advancements is crucial. One way to become familiar with the latest advancements is through technology itself: participating in Facebook groups, watching YouTube “how-to” videos, and attending NCRA and other conferences either in person or remotely.

Maintaining and improving one’s skill is always a worthwhile goal that will benefit the client as well as the reporter. A trial involving technical subject matter will always be extremely challenging, but it can be more successful and less stressful when a reporter is at the top of his or her game. Some courts even offer pay incentives for additional certifications.

Financial considerations: An officialship may create new and challenging financial considerations that are best discussed with an accountant or tax advisor. Although taxes will be withheld from salaried income, it may be necessary for the reporter to file estimated tax payments to avoid underpayment penalties. Keeping transcript income and estimated taxes in a separate account may be helpful.

Keeping good financial records is burdensome and time-consuming, but it is a necessary evil. Some officialships require additional record keeping that can seem like “busy” work to the busy reporter. However, this record keeping is simply a job that must be done. The best attitude to cultivate is one of acceptance instead of procrastination.

Organization: When time is short and days in court are long, a consistent method of organizing work and maintaining records is a necessity. Constantly prioritizing transcript requests is a must. The “Sticky Notes” tool available on the Windows desktop or the use of Microsoft OneNote can assist the reporter to be continually aware of what task needs the most urgent attention.

Proofreading on a mobile device can allow the reporter to make more efficient use of unavoidable time delays. Files can be sent and received from a proofreader using the same technology. Develop a quick and effective way of preparing a job or case dictionary for a realtime feed. This often is the difference between a mediocre and excellent realtime transmission. The official may find it helpful to organize the most urgent tasks at the close of a workday.

Teamwork: Unlike the freelance world where the reporter is often working autonomously, teamwork is extremely important for the official. Officials live in an uncertain world of budget cuts and work study evaluations, and they share their world with courthouse personnel who often do not understand or appreciate the reporter’s contribution. Officials often face threats of being replaced by other technology. The reporter’s best reaction in the face of uncertainty is to become invaluable at the courthouse. As with any public-sector job, the reporter will work with a myriad of people from a variety of backgrounds who possess many different attitudes and work expectations. A reporter should always strive to maintain a professional attitude and keep the interests of justice as his or her top priority.

Teamwork also includes working well with a future team, the reporters who will assume the official reporter positions of the future. Create a method of communicating with the reporters of tomorrow about how records, audio files, rough drafts, and final transcripts are stored. This lasting legacy furthers the cause of justice. An “In Case of Emergency” file which can be easily accessed by others will ease the transition and save time. The file should include passwords, file locations, account numbers, locations of keys, and any other information the court reporter considers important.

Professionalism:  It is human nature to have short memories of positive experiences and lingering memories of negative situations. This is one of many reasons for the official reporter to endeavor to develop and maintain a high degree of professionalism. The NCRA Code of Ethics is an additional incentive. Frankly, another reason to always maintain professional integrity is because the legal community is often relatively small and closely knit. A reporter may not know that the doddering old attorney fumbling with the newfangled evidence presentation method used to be the judge’s law partner or that the intake clerk struggling to get a degree may end up clerking for the judge before he accepts a position with a stellar law firm.

Reporters should always avoid even the appearance of impropriety. The official who becomes complacent about their duties can sometimes relax this standard and become friendlier with attorneys who frequent the courtroom. Giving advice and commenting on a case is always inappropriate, regardless of how well a reporter knows an attorney. The official should treat everyone equally, both in the courtroom and after the fact.

Always strive to honor commitments made for transcript production. Maintain communication with the requesting party throughout the production process if necessary. A late transcript now and then is inevitable and unavoidable, but a late transcript preceded by no communication from the court reporter is unjustifiable.

The official sometimes has more flexibility to volunteer with state and national associations, and yet freelancers often carry the lion’s share of this burden. Officials should encourage students by mentoring them if at all possible. This encourages the student and allows them to be more comfortable in an intimidating setting. This connection with students can benefit both the student and the working reporter. Providing pro bono services or transcribing interviews through NCRA’s Oral Histories Program are other ways officials can contribute to their profession.

An unknown author once said, “Watch your thoughts, for they become words. Watch your words, for they become actions. Watch your actions, for they become habits. Watch your habits, for they become character. Watch your character, for it becomes your destiny.” Officials should faithfully preserve the record with skill and professionalism, always being cognizant of their contribution to our collective destiny.

Risa Entrekin, RDR, CRR, CMRS, CPE, is an official based in Montgomery, Ala. She also holds NCRA’s Realtime Systems Administrator certificate. She can be reached at risaentrekin@gmail.com.

 

No one is recording what happens in family law court anymore

JCR: Journal of Court Reporting, TheJCR.com, JCR WeeklyThe Voice of San Diego (Calif.) reported on Oct. 9 that the city’s Superior Court is no longer providing court reporters for family law proceedings, which means there is no verbatim, written record of what happens in court. Family law attorneys say the move will disproportionately affect low- and middle-income families who have complaints before the court.

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Reporteras de la corte: Una profesión bien pagada, pero poco conocida/Court reporting: A well-paying but little-known profession

JCR: Journal of Court Reporting, TheJCR.com, JCR WeeklyA Sept. 7 article in the Spanish publication La Opinión highlights NCRA members Alma Zapata, RPR; Camille Márquez; and Adriana Montañez, who are all officials in Southern California. The article, which is in Spanish, discusses how each of them came to reporting as well as the benefits of a career in reporting, including salary potential, flexibility, and the opportunity to learn something new every day. The article also suggests that being bilingual is an advantage to learning steno.

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NCRA attends CTC, keeps profession relevant

Set in a moderately busy vendor hall, two women in professional garb speak with a few men who are visiting the booth. One of the women is seated at a steno machine. On the table are flyers and propped up iPads.

NCRA President Christine J. Willette (seated) and NCRA Secretary-Treasurer Debra A. Dibble speak with attendees at the 2017 Court Technology Conference.

NCRA was proud to host a booth in the expo hall at the Court Technology Conference (CTC) held Sept. 12-14, in Salt Lake City, Utah. The National Center for State Courts holds the biennial conference, which is the world’s premier event showcasing the developments in court technology. The event draws more than 1,500 court professionals from around the nation.

Volunteers at the NCRA booth at this year’s CTC event included NCRA President Christine J. Willette, RDR, CRR, CRC; Secretary-Treasurer Debra A. Dibble, RDR, CRR, CRC; Director of Professional Development Programs Cynthia Bruce Andrews; and Government Relations Manager Matthew Barusch. Other volunteers included:

  • Rockie Dustin, RPR, a freelancer in Salt Lake City, Utah
  • Phoebe Moorhead, RPR, CRR, a freelancer in North Ogden, Utah
  • Laura Robinson, RPR, an official in Salt Lake City, Utah
  • Laurie Shingle, RPR, CMRS, a freelancer in Pleasant View, Utah
  • Pattie Walker, RPR, an official in Holladay, Utah

The NCRA representatives used the opportunity to demonstrate to attendees the professional advantage of using stenographic court reporters as well as display the latest technology in realtime reporting. They also had the opportunity to speak to judges, IT professionals, and other court professionals.

“We experienced great interactions with court IT attendees. The lack of certified stenographic reporters to cover courts was a common theme expressed by many visitors to our booth. They’re really feeling the shortage,” said Willette. “They all love realtime. Many of them who use realtime said they can’t live without it. One judge called her reporter right on the spot to make sure they knew about realtime to the cloud,” she added.

The CTC serves as the venue for unveiling the latest developments in court technology to the court-professionals community, giving NCRA a prime opportunity to promote the gold standard of court reporting.

“The potentially monumental contacts that can be made at CTC are innumerable and invaluable in view of the broad expanse of crucial decision-makers who attend,” said Dibble. “We met with judges, attorneys, IT personnel, court reporters, and vendors of litigation services and technologies to court systems — everyone is looking for ways to be more effective in their roles to more efficiently execute the judicial process,” she added.

Willette and Dibble both agree that having the opportunity to demonstrate the capabilities of stenographic court reporters to those charged with implementing court-technology services helps to open doors and inspire ideas to incorporate stenographic skills into the products they offer. Attending the CTC also helps to keep NCRA members relevant as technologies evolve.

“It is imperative that NCRA be a part of that solution-finding process and be visible to every facet of this field. We spent our time listening and learning about the interests and needs of attendees, then sharing with them how we can provide solutions to their needs and how our services create efficiencies to their processes,” Dibble said.

The next Court Technology Conference will be in September 2019 in New Orleans, La. For more information, visit ctc2017.org.

Judges seek pay increases for court reporters

JCR: Journal of Court Reporting, TheJCR.com, JCR WeeklyOn Aug. 19, The Dispatch reported that the Mississippi 16th Circuit judges are seeking a pay increase for their court reporters.

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San Diego Superior Court to stop providing court reporters for family law matters

JCR: Journal of Court Reporting, TheJCR.com, JCR WeeklyTV station KUSI, San Diego, Calif., reported on Aug. 3 that effective next month, the San Diego Superior Court will no longer provide official court reporters in family-law matters for domestic-violence restraining order hearings or “request for order’’ hearings of 40 minutes or less.

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San Diego Superior Court further decreases court reporter services

No one is recording what happens in family law court anymore

Court reporting dominates local news in Texas

JCR: Journal of Court Reporting, TheJCR.com, JCR WeeklyNCRA members Cayce Coskey, RPR; Leslie Ryan-Hash; Carol Smith, RPR; and Nardi Reaves were quoted in an article posted June 18 by the Times Record, Wichita Falls, Texas, that showcases the role of a court reporter as well as the speed and accuracy needed to succeed in the profession. Also on June 17, the newspaper posted an article about the salaries of Nueces County court reporters. On June 18, an editorial piece calling the salary assessment “grossly unfair” was published in the newspaper.

Editorial: Kansas judicial employees deserve a raise

JCR logoThe Kansas City Star printed an editorial on May 29 calling for salary increases for judicial employees.

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Board of Judges discusses need for court reporters

JCR logoKIII News reported on May 8 that the court system in Nueces County, Corpus Christi, Texas, has had a problem attracting and keeping court reporters because of low pay. Recently the Board of Judges and County Commissioners agreed to a deal to cut two positions in exchange for pay raises for all court reporters.

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Severe staffing shortages grind New York City courts to a halt

The New York Post reported on April 24 that severe staffing shortages have resulted in the state court system in New York City being able to operate at only 70 percent of its capacity. One official estimates that $100 million more is needed to fully staff city courts.

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